Customer Service Agent

Who are we?

is a leader in the Social Bingo segment in South America and has been developing mobile games since 2012. Our base is in , Brazil, and we operate globally, with a presence in the markets of Mexico, Spain, Italy, France, and the USA.

The game portfolio is diverse and includes the best-seller Praia Bingo. We are one of the largest gaming companies in Brazil and continue to grow with new products and ideas. We achieve this success by being a group of agile, creative, restless, innovative, and talented people with grand objectives.

Profile

We are growing at an accelerated pace and will spare no effort to go even further. We are looking for a committed professional aligned with the company's objectives. Therefore, self-motivation, an innovative spirit, initiative, and empathy are fundamental qualities.

##### Requirements

● Promote the maintenance of good customer relationships;

● Ensure that their experience on the journey is positive;

● Provide technical support and service via email, chat, and social media;

● Engage with the community and become a link between the company and the player.

Activities:

● Excellent oral and written communication skills;

● Patience and cordiality in dealing with people. Customer empathy;

● Ability to adapt to changes and handle a large volume of information;

● Ease in understanding data analysis and technical support;

● Adaptability and focus on process compliance;

● Proactivity, dynamism, creativity, and curiosity;

● Organization;

● Emotional intelligence.

Differentials (not mandatory)

● Previous experience in customer support (in-person or online);

● Advanced English (especially written);

● Experience with customer support in digital products;

● Desirable higher education — or currently studying.

Schedule

Tuesday to Saturday, being:

● Tuesday to Thursday: from 11 am to 8 pm;

● Friday and Saturday: from 8 am to 5 pm (Home office only on Saturdays).