Customer Service Representative

JMA Wireless is seeking a Customer Service Representative for their Dublin office on a 1-year fixed-term contract. This role involves providing comprehensive support across all JMA product lines, managing international trade documentation, customs clearance, order processing, and customer inquiries. The successful candidate will collaborate globally, ensuring exceptional service in a fast-paced, innovation-driven environment, and will be a key player in global operations.

Must Have

• Help customers get solutions (materials and/or services)
• Expert in international custom clearance issues
• Manage attested invoices, Certificates of Origin, Letters of Credit
• Interact with internal and external customers to clarify needs
• Provide quotes and product lead times
• Process customer and intercompany orders in ERP system
• Respond to customer enquiries through email
• Provide post-order service, including billing support and returns
• Handle complex requests and product complaints
• Process credits for product defects or customer satisfaction
• Support Account Managers, Field Sales Reps, Application Engineers
• Coordinate international shipments, quoting rates, pickups, returns
• Perform denied parties screening, prepare commercial invoices
• General office management and filing
• Bachelor degree or equivalent experience in international customer service and import/export shipment
• Excellent listening and problem-solving skills
• Proficiency in Microsoft Excel, Word, Outlook
• Extensive ERP experience
• Clear understanding of Incoterms 2010
• Experience in international customs clearance requirements and triangulation shipments
• English language proficiency

Good to Have

• Italian language proficiency
• French language proficiency
• German language proficiency
• SAP experience

JMA is restoring U.S. leadership in wireless technology at a critical time in the transition to 5G. It makes the world’s most advanced software-based 5G platform, designed, coded, and manufactured in Syracuse, NY at the only U.S.-owned 5G factory in the country.

Across its global tech centers, JMA makes 5G possible for organizations with the most critical connectivity demands in the world. JMA’s technology is ushering in a new era of connectivity for leading mobile carriers, the most iconic stadiums, major universities, leading healthcare centers, the busiest transit centers, and the U.S. Military.

5G is more than another G on your phone — it is a generational opportunity to change the way the world operates. Join the industry’s fastest growing technology company to shape that future today.

JMA is seeking a dynamic and detail-oriented individual to join on a 1-year fixed-term contract. Reporting directly to the Director of Global Sales Operations, this role offers a unique opportunity to contribute to the success of all JMA product lines in a fast-paced, innovation-driven environment.

This is not your typical call center or inside sales role. As a JMA CSR, you’ll be a key player in our global operations, collaborating across teams to deliver exceptional service and support. If you thrive in a customer-focused, solutions-oriented setting and want to make a real impact, we’d love to hear from you.

Responsibilities:

• Help customers get the solutions they need be it materials and/or services
• Expert in international custom clearance issues
• Manage and facilitate attested invoices and Certificates of Origin, Letters of Credit and/or other instruments of International trade. (Works with bank, Chamber of Commerce and logistics teams coordinating paperwork and execution of tasks associated with the L/C or other)
• Interact extensively with internal and external customers to clarify their needs, set clear expectations
• Provide quotes and product lead times
• Take customer and intercompany orders and process in ERP system
• Responding to customer enquiries through email
• Provide post order service, including billing support and returns
• Handling complex requests and product complaints
• Processing credits for product defects or customer satisfaction
• Providing support to Account Managers, Field Sales Reps, Application Engineers and internal customers
• Coordinate international shipments, including quoting rates, coordinate pickup and returns with freight forwarder and customer
• Denied parties screening, preparing commercial invoices
• General office management and filing

Qualifications:

• Bachelor degree or equivalent experience in international customer service and import / export shipment
• Excellent listening skills and problem-solving skills relative to customer inquiries
• A commitment to consistently exceed the customer's expectations
• The ability to learn and understand quickly
• The ability to be flexible, proactive, take initiative, be accountable, and possess a strong propensity towards change and process improvement
• The ability to prioritize your workload, handle interruptions, and work on several different tasks simultaneously in a fast paced environment
• The ability to maintain a positive attitude and work effectively and independently and within a team environment
• High level of accommodation as demonstrated through urgency of execution
• Proficiency in operating a PC with basic knowledge of Microsoft Excel, Word & Outlook
• Extensive working ERP experience, SAP preferred
• Clear understanding of Incoterms 2010
• Experience in international customs clearance requirements and triangulation shipments
• Languages: English (mandatory). Italian / French / German (an advantage)

Learn more about our current opportunities on our career site

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At JMA, we don’t just accept differences — we embrace them. JMA is proud to be an equal opportunity workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristic.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.