Customer Service Representative

Responsibilities & Opportunities

Sika is looking for an experienced Customer Service Representative to join its growing team in the Lombard, Illinois area for our Roofing business. This individual will be responsible for the fulfillment of receiving, processing, shipping and completing customer purchase orders for Sika Roofing products and services. This position is a HIGH LEVEL customer service role that acts as an account manager / project manager to our valued customers. In addition, this individual will support the region with projects that further improve operational service to customers.

• Utilizing the Sales and Distribution module of SAP. Follow and remain proficient in procedures to enter and manage Sales Orders and Purchase Orders. This position will be responsible for servicing all accounts located in the Mid-West Region.
• Help coordinate all materials to deliver to jobsites and help our valued customers manage their roofing projects from beginning to end
• Monitor SAP generated back order lists, open billing lists, scheduled picking and shipping lists, etc., to fulfill and stay ahead of customer’s orders and related needs
• Promptly answer questions from customers and sales representatives as they arise.
• Become and remain proficient in Sika Roofing products, services and operational procedures pertaining to Sales and Distribution
• Provide backup support and coverage for other Customer Service Representatives as directed

Preferred Skills

• Associates Degree Preferred.
• 3 - 7 years of work experience in a similar position
• Professional Aptitude with good problem solving, analytical and interpersonal skills
• Computer literate (Windows Applications: Word, Excel, Lotus Notes email); and SAP SD knowledge
• Detail oriented
• Good follow up skills
• Customer service oriented with good communication skills