Customer Service Representative - Indonesia

Binance is seeking a Customer Service Representative for Indonesia to handle live chat and phone calls, identify customer needs, provide accurate information, and manage complaints. The role requires at least 1 year of customer-facing experience, strong IT skills for technical queries, exceptional written communication, listening, multitasking, prioritization, and time management abilities. Fluency in English and Indonesian is essential, with a willingness to work irregular hours including weekends and night shifts.

Must Have

• Handle high amounts of live chat and phone calls
• Identify and evaluate customers’ needs to deliver satisfaction
• Provide accurate, valid and comprehensive information
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers
• 1+ years experience of proven customer facing experience or experience as a customer service representative
• Strong ability in using IT for professional use and can handle somewhat technical queries from customers
• Exceptional written communication skill and a good listener
• Ability to multi-task, prioritize, and control time effectively
• Fluent in English and Indonesian
• Willing to work weekends and irregular hours which will include night shifts

Good to Have

• Knowledge of the cryptocurrency/blockchain field
• Multi-lingual capability

Responsibilities:

• Handle high amounts of live chat and phone calls
• Identify and evaluate customers’ needs to deliver satisfaction
• Provide accurate, valid and comprehensive information
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers

Requirements:

• 1+ years experience of proven customer facing experience or experience as a customer service representative
• Strong ability in using IT for professional use and can handle somewhat technical queries from customers
• Exceptional written communication skill and a good listener
• Ability to multi-task, prioritize, and control time effectively
• Knowledge of the cryptocurrency/blockchain field is a big plus
• Multi-lingual capability is a big plus
• Fluent in English and Indonesian
• Willing to work weekends and irregular hours which will include night shifts

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.