Customer Success Advisor

As a Customer Success Advisor at Alation, you possess deep knowledge of the Alation Data Intelligence platform and an outstanding record of customer success. As an expert on the Alation Data Intelligence platform and available resources, you are primarily responsible for advising client teams. You focus on driving customer success and fostering long-term relationships with Alation’s customers.

This role requires diverse skills, combining technical knowledge, interpersonal abilities, and organization to ensure continuous customer value realization. A successful Customer Success Advisor thrives at effective communication, empathetic client engagement, and problem-solving to ensure Alation’s customers maximize the value of the Alation intelligence platform.

What you will do:

• Provide expert advice on how Alation’s data intelligence platform can address specific customer needs
• Offer guidance on optimizing and maximizing the value of the Alation data intelligence platform for the customer’s business
• Conduct training sessions to educate customers on how to effectively use and leverage the features of the data and analytics solutions
• Lead use case discovery and feature workshops with customers
• Plan and conduct quarterly pulse workshops to understand customers’ business objectives and challenges to develop tailored action plans
• Maintain regular communication with customers through various channels, including virtual meetings, emails, and office hours

Who you are:

• Customer-centric attitude with a passion for ensuring client success, strong customer empathy, and a commitment to meeting customer needs
• Motivated, proactive self-starter who thrives in a fast-paced startup environment
• Passionate about data and the value that can be derived from it
• Naturally curious and excited by leveraging technology to solve customer problems
• Effective organization, prioritization, and time management skills to handle several customer engagements simultaneously
• Problem-solving mindset with the ability to analyze issues and provide effective solutions
• Proficient in solution customization and configuration to align with client requirements
• Excellent communication skills, both written and verbal, to build strong client relationships
• Familiarity with SDLC, SQL, Python, and REST APIs

You should have:

• BS / BA degree in a relevant field or equivalent work experience
• 1+ years of experience in a customer-facing role, with an emphasis on customer success, product support, or customer enablement
• Problem-solving mindset with the ability to analyze issues and provide effective solutions
• Can identify, manage, and mitigate customer risk
• Can leverage lessons learned to provide feedback and improve processes and best practices
• Can collaborate with a variety of stakeholders of varying levels, from executive to individual contributors, and varied technical knowledge
• Ability to work on multiple engagements simultaneously
• This role requires less than 10% travel

Bonus skills:

• Awareness of data disciplines, including Data Warehousing, Data Modeling, Data Transformation/ETL, Data Quality, BI/Analytics, Data Science
• Fluency in multiple languages

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