Customer Success Advisor, India
Job Summary
Job Description
- Establish and execute onboarding and adoption strategies.
- Assist customers with onboarding new solutions and identify at-risk customers.
- Partner with sales teams, reseller partners, technical support, and client services.
- Successfully close out data-driven customer success motions.
- Drive high-level customer satisfaction and experience.
- Identify opportunities for expanding the business relationship.
- Organize and conduct onboarding and product adoption workshops.
- 3+ years experience in SaaS Industry.
- 7+ years experience in Customer-facing roles.
- Customer Empathy & customer mindset.
- Ability to prioritize multiple tasks.
- Collaboration and coordination across multiple stakeholders.
- Fluent in English (spoken and written).
- At least 5 years Customer Success/Account Management experience.
- SDFC proficiency.
- Experience in handling public sector accounts in India.
- Annual cash bonuses
- Stock grants
- Comprehensive benefits package
5 skills required
Job Details
Position Overview
The Customer Success Advisor is focused on driving success in the "Onboard" and "Use" lifecycle stages of our customers in Public Sector as they deploy Autodesk solutions. This role will engage directly with customers, proactively through various means like data-driven triggered actions, human interactions and reacting to inbound customer-initiated triggers.
Key Responsibilities:
- Establish and execute onboarding and adoption strategies to grow usage of Autodesk solutions by proactively and reactively responding to customer inquiries
- Assist customers by providing guidance and resources directly to assist with onboarding new solutions and to identify and assist at-risk customers who have low adoption of products to increase the value they receive toward meeting their business goals
- Partner with sales teams, the reseller partner ecosystem, technical support, client services, and others to drive customer success motions and resolve customer activation/onboarding/usage issues
- Successfully close out a range of data-driven customer success motions
- Drive a high-level customer satisfaction and experience to ensure continued customer adoption of Autodesk products through customer value-add activities
- While engaging throughout the lifecycle, be able to identify opportunities for expanding the business relationship and support the sales team in pursuit of the expansion opportunity
- Organize and conduct onboarding and product adoption workshops tailored to specific industries and ministries
Minimum Qualifications:
- Experience in SaaS Industry 3+ years
- Experience in Customer-facing roles 7+ years
- Customer Empathy & customer mindset
- Ability to prioritize multiple tasks
- Collaboration and coordination across multiple stakeholders
- Fluent languages spoken and written: English
Preferred Qualification:
- At least 5 years Customer Success/Account Management experience
- SDFC proficiency
- Experience in handling public sector accounts in India is an added advantage
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About The Company
Autodesk is changing how the world is designed and made. Our technology spans architecture, engineering, construction, product design, manufacturing, media, and entertainment, empowering innovators everywhere to solve challenges big and small. From greener buildings to smarter products to more mesmerizing blockbusters, Autodesk software helps our customers to design and make a better world for all. Over 100 million people use Autodesk software like AutoCAD, Revit, Maya, 3ds Max, Fusion 360, SketchBook, and more to unlock their creativity and solve important design, business and environmental challenges. Our software runs on both personal computers and mobile devices and taps the infinite computing power of the cloud to help teams around the world collaborate, design, simulate and fabricate their ideas in 3D. We provide exceptional compensation/benefit packages and we’d love for you to join us. We’re proud to be an equal opportunity employer and we consider all qualified applicants without regard to race, gender, disability, veteran status or other protected category. To see our culture in action, check out #AutodeskLife. We are headquartered in the San Francisco Bay Area and have more than 10,000 employees worldwide.
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