Customer Success Advisor - Japan

Position Overview

The Customer Success Advisor is focused on driving success in the "Onboard" and "Use" lifecycle stages of our Scaled indirect and direct customers as they deploy Autodesk solutions. This role will engage directly with customers, proactively through data-driven triggered actions and reacting to inbound customer-initiated triggers

Responsibilities

• Establish and execute onboarding and adoption strategies to grow usage of Autodesk solutions by proactively and reactively responding to customer inquiries
• Assist customers by providing guidance and resources directly to assist with onboarding new solutions and to identify and assist at-risk customers who have low adoption of products to increase the value they receive toward meeting their business goals
• Partner with sales teams, the reseller partner ecosystem, technical support, client services, and others to drive customer success motions and resolve customer activation/onboarding/usage issues
• Successfully close out a range of data-driven customer success motions
• Drive a high-level customer satisfaction and experience to ensure continued customer adoption of Autodesk products through customer value-add activities
• While engaging throughout the lifecycle, be able to identify opportunities for expanding the business relationship and support the sales team in pursuit of the expansion opportunity

Minimum Qualifications

• Technical Experience in SaaS Industry 3+ years
• Experience in Customer-facing roles 4+ years
• Customer Empathy & customer mindset
• Ability to prioritize multiple tasks
• Collaboration and coordination across multiple stakeholders
• Fluent languages spoken and written: Japanese & English

Preferred Qualifications

• 2-5 years Customer Success/Account Management experience
• 2-5 years industry experience in Design/Manufacturing industry
• 2 years of Digital Marketing knowledge and/or experience
• Experiences in Scaled CS
• SFDC proficiency

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About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

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When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

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Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

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