Customer Success: AI Success Architect (API)

About the role

As a Customer Success: AI Success Architect (API), you will be a strategic partner and the go-to technical advisor to our enterprise API customers, helping them harness the full potential of our LLM technology to achieve their business objectives. You'll work with strategic customers by providing technical guidance while driving consumption and optimization of our API solutions. Your role focuses on helping customers scale their usage effectively, identify new use cases, and maximize the value of their existing API integrations.

Responsibilities:

• Build trusting, strategic relationships with key customer decision makers
• Partner with customers to understand their business objectives and technical requirements and guide them toward optimal utilization of our API solutions
• Drive consumption by developing and executing account plans that ground in each customer's business objectives, expand upon use cases that drive toward those objectives, and identify new opportunities for growth
• Help customers optimize their applications through deeply understanding our API capabilities, methodology, and prompting techniques
• Monitor API usage patterns to mitigate risks, provide recommendations for optimization, and push toward expansion opportunities
• Lead regular customer stakeholder meetings and quarterly business reviews, focusing on usage patterns, success stories, and growth opportunities
• Create demonstrations to showcase potential new use cases and capabilities that build upon existing integrations
• Work cross-functionally with Enterprise Account Executives to identify and pursue expansion opportunities within existing accounts
• Act as the voice of the customer to Product and Engineering teams, providing detailed feedback on customer needs and feature requirements

You may be a good fit if you:

• 5+ years of experience in technical customer-facing roles (Customer Success, Technical Account Management, Solutions Consultant, or similar)
• Technical acumen with understanding of APIs, integration concepts, and software development principles
• Experience explaining and demonstrating technical products to various audiences
• Understanding of LLMs and AI technologies, with ability to guide customers on optimization best practices
• Track record of driving technical adoption and consumption in enterprise environments
• Excellent ability to translate technical concepts for various audiences, from developers to executives
• Strong project management skills and ability to manage multiple customer relationships

Deadline to apply: None. Applications will be reviewed on a rolling basis.

The expected base compensation for this position is below. Our total compensation package for full-time employees includes equity, benefits, and may include incentive compensation.

Annual Salary:

$255,000 - $270,000 USD

Logistics

Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience.

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.

We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process