Customer Success Associate

As a Customer Success Associate, you will manage relationships with customers, providing legal and compliance services. You will deliver prompt service, provide consultative customer service, proactively manage the order process, drive cross-selling, manage customer escalations, and build positive relationships. You will become a subject matter expert. The role involves managing customer interactions and ensuring compliance needs are met. This includes understanding customer goals, offering solutions, and initiating orders crucial to corporate legal compliance.

Must Have

• Bachelor's degree or equivalent B2B client service experience
• Strong client/customer service experience in B2B environment.

Good to Have

• Strong organizational and time management skills
• Experience generating add-on sales revenue
• Proficient with Microsoft Office Suite applications

We are currently seeking dynamic Customer Success Associates to join our growing teams across the country. CT Corporation is the global leader of legal entity management, corporate compliance and due diligence solutions. Businesses and law firms around the world trust CT Corporation to manage their most critical business and legal compliance responsibilities.

In this role, you will have an opportunity to work with and manage the day to day relationships with our customers at Corporations, Law Firms, or Small Businesses to provide legal and compliance services. If you are looking to gain professional experience, learn a new industry and launch your career with a global organization, come join our team!

Responsibilities:

• Deliver prompt and professional service to our customers (Small Businesses, Law Firms, or Corporations) through verbal and written communications

• Provide consultative customer service; help to determine customer goals, compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to corporate legal compliance

• Proactively manage the full-life cycle of the order process and drive cross-selling opportunities to promote additional offerings to meet our customer needs

• Project manage, organize and prioritize high volumes of requests utilizing SalesForce and other internal systems to ensure timely and accurate response to customers

• Manage your own customers and customer escalations and work across Customer Service function to complete or resolve customer requests

• Develop and maintain positive working relationships with customers and other key partners

• Strive to become a subject matter expert of the department, company and industry and maintain an aptitude for learning

Qualifications:

• Bachelor’s degree from an accredited college/university or equivalent B2B client service experience

• Strongly preferred minimum of two year of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry

Preferred Knowledge, Skills or Abilities:

• Strong organizational, time management and multi-tasking skills

• Ability to absorb product knowledge quickly and process information to apply to customer needs

• Ability to make sound business decisions and exercise discretion and judgment

• Experience generating add-on sales revenue preferred

• Strong analytical and problem-solving skills

• Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.