Customer Success

1 Month ago • 3-7 Years • Customer Service

Job Summary

Job Description

ElevenLabs is a cutting-edge Audio AI research and product company. Millions use ElevenLabs for reading articles, video voiceovers, and voice recovery. Leading enterprises leverage ElevenLabs for AI agents in support, sales, and education. Launched in January 2023, the company achieved human-like speech and secured $180 million in Series C funding in January 2025, valuing it at $3.3 billion. This role is for a highly energetic Customer Success professional in the USA, passionate about voice technology. You will manage an enterprise book of business, contribute to the Customer Success playbook, build strong client relationships, lead onboarding, measure customer satisfaction, monitor product usage, and track Net Revenue Retention (NRR) and customer health KPIs.
Must have:
  • 3-7 years of Customer Success experience in SaaS
  • Scalability and customer excellence mindset
  • Strong communication and interpersonal skills
  • Excellent problem-solving, technical, and analytical skills
  • Hybrid customer & product-driven mentality
Perks:
  • Flexible time off
  • Coworking stipend
  • Learning & development stipend
  • Social travel stipend
  • Annual company offsite

Job Details

This role is remote, so it can be executed globally. If you prefer, you can work from our offices in New York and San Francisco.

About ElevenLabs

ElevenLabs is a research and product company defining the frontier of Audio AI. Millions of individuals use ElevenLabs to read articles, voice over their videos, and reclaim voices lost from disability. And the leading developers and enterprises use ElevenLabs to create AI agents for support, sales, and education.

ElevenLabs launched in January 2023 with the first AI model to cross the threshold of human-like speech. In January 2025, we raised a $180 million Series C round, valuing ElevenLabs at $3.3 billion. The round was co-led by Andreessen Horowitz and ICONIQ Growth, with continued support from the leading names in tech, including Nat Friedman, Daniel Gross, Instagram co-founder Mike Krieger, Oculus VR co-founder Brendan Iribe, DeepMind and Inflection co-founder Mustafa Suleyman, and many others.

ElevenLabs is only 2 years old and scaling rapidly. We are just getting started. If you want to work hard and have an incredible impact, we would love to hear from you.

How we work

  • High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

  • Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.

  • AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.

  • Excellence everywhere: Everything we do should match the quality of our AI models.

  • Global team: We prioritize your talent, not your location. We are remote first with optional in-person offices in London, New York, San Francisco, Tokyo, and Warsaw.

What we offer

  • Flexible time off: We trust you to balance rest with the high-energy demands of an early-stage startup.

  • Coworking: If you’re not located near one of our main hubs, we offer a monthly coworking stipend.

  • Learning & development: Annual discretionary stipend towards professional development.

  • Social travel: Annual discretionary stipend to meet up with colleagues each year, however you choose.

  • Annual company offsite: We bring the entire company together at a new location every year.

About the role

We’re looking for a self-starting, highly energetic Customer Success professional based in the USA, who is passionate about voice technology. We don’t just sell a product, we’re building a community of highly engaged people that want to partner with us for the long term. We love listening to our clients to support them with a top-notch onboarding, daily management and value extraction experience. In this role you will:

  • Manage an enterprise book of business of about 20 accounts

  • Partner on the development of ElevenLabs’ Customer Success playbook that helps us scale to $500M+ in ARR supporting 1,000s of enterprises.

  • Build and maintain strong relationships with your clients to drive their success.

  • Play a key role in onboarding clients and defining the best practices across the world.

  • Measure and improve customer satisfaction & experience.

  • Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion.

  • Own your NRR + customer health KPIs and track them against the company goals.

Requirements

  • 3-7 years of previous experience in Customer Success in a SaaS, fast-paced organization.

  • A strong scalability and customer excellence mindset.

  • Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization.

  • Excellent problem-solving, technical, and analytical skills to address customer needs and concerns.

  • A hybrid of customer & product-driven mentality that prioritizes client satisfaction & scale.

#LI-remote

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About The Company

ElevenLabs is a growth-stage startup that has built the most realistic AI voice platform. We launched in January 2023 and have since reached over 1 million users and partnered with the world’s largest publishers (The New Yorker, The Washington Post, The Atlantic), media companies (Super Hi-Fi, D-ID, Loccus, Pictory AI, Kapwing), and gaming studios (Paradox, Cloud Imperium Games, Don’t Nod). We are backed by the leading names in tech and AI (Nat Fridman, Daniel Gross, Andreessen Horowitz, Instagram co-founder Mike Krieger, Oculus VR co-founder Brendan Iribe, Deepmind & Inflection co-founder Mustafa Suleyman, and many others).

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