Customer Success

1 Month ago • 3-7 Years • Customer Service

Job Summary

Job Description

ElevenLabs is a research and product company at the forefront of Audio AI, used by millions for tasks like reading articles and voiceovers. This remote Customer Success role is for a self-starting, energetic professional passionate about voice technology. You will manage a book of 50-70 commercial accounts, build strong client relationships, and contribute to the Customer Success playbook. Responsibilities include onboarding, driving value extraction, improving customer satisfaction, monitoring product usage for expansion opportunities, and owning NRR and customer health KPIs. The company emphasizes high velocity, impact over job titles, an AI-first approach, and excellence.
Must have:
  • 3-7 years Customer Success experience in SaaS
  • Scalability and customer excellence mindset
  • Strong communication and interpersonal skills
  • Excellent problem-solving and analytical skills
  • Hybrid customer & product-driven mentality
Perks:
  • Flexible time off
  • Monthly coworking stipend
  • Annual professional development stipend
  • Annual social travel stipend
  • Annual company offsite

Job Details

This role is remote, so it can be executed globally. If you prefer, you can work from our offices in New York and San Francisco.

About ElevenLabs 

ElevenLabs is a research and product company defining the frontier of Audio AI. Millions of individuals use ElevenLabs to read articles, voice over their videos, and reclaim voices lost from disability. And the leading developers and enterprises use ElevenLabs to create AI agents for support, sales, and education.

ElevenLabs launched in January 2023 with the first AI model to cross the threshold of human-like speech. In January 2025, we raised a $180 million Series C round, valuing ElevenLabs at $3.3 billion. The round was co-led by Andreessen Horowitz and ICONIQ Growth, with continued support from the leading names in tech, including Nat Friedman, Daniel Gross, Instagram co-founder Mike Krieger, Oculus VR co-founder Brendan Iribe, DeepMind and Inflection co-founder Mustafa Suleyman, and many others.

ElevenLabs is only 2 years old and scaling rapidly. We are just getting started. If you want to work hard and have an incredible impact, we would love to hear from you.

How we work

  • High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

  • Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.

  • AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.

  • Excellence everywhere: Everything we do should match the quality of our AI models.

  • Global team: We prioritize your talent, not your location. We are remote first with optional in-person offices in London, New York, San Francisco, Tokyo, and Warsaw.

What we offer

  • Flexible time off: We trust you to balance rest with the high-energy demands of an early-stage startup. 

  • Coworking: If you’re not located near one of our main hubs, we offer a monthly coworking stipend.

  • Learning & development: Annual discretionary stipend towards professional development. 

  • Social travel: Annual discretionary stipend to meet up with colleagues each year, however you choose.

  • Annual company offsite: We bring the entire company together at a new location every year.

About the role

We’re looking for a self-starting, highly energetic Customer Success professional based in the USA, who is passionate about voice technology. We don’t just sell a product, we’re building a community of highly engaged people that want to partner with us for the long term. We love listening to our clients to support them with a top-notch onboarding, daily management and value extraction experience. In this role you will:

  • Manage a commercial book of business of about 50 - 70 accounts

  • Partner on the development of ElevenLabs’ Customer Success playbook that helps us scale to $500M+ in ARR supporting 1,000s of enterprises.

  • Build and maintain strong relationships with your clients to drive their success.

  • Play a key role in onboarding clients and defining the best practices across the world.

  • Measure and improve customer satisfaction & experience.

  • Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion.

  • Own your NRR + customer health KPIs and track them against the company goals.

Requirements

  • 3-7 years of previous experience in Customer Success in a SaaS, fast-paced organization.

  • A strong scalability and customer excellence mindset.

  • Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization.

  • Excellent problem-solving and analytical skills to address customer needs and concerns.

  • A hybrid of customer & product-driven mentality that prioritizes client satisfaction & scale.

#LI-remote

Similar Jobs

DataVisor - Sales Executive - US Western Region

DataVisor

California, United States (Remote)
3 Months ago
Notion - Customer Success Manager, EMEA

Notion

Dublin, County Dublin, Ireland (On-Site)
3 Months ago
Cognite - Strategic Programs Director

Cognite

Pau, Nouvelle-Aquitaine, France (Hybrid)
1 Month ago
USE Insider - Partnership Director

USE Insider

Paris, Île-de-France, France (Hybrid)
2 Months ago
Zscaler - Senior Software Development Engineer - Test Automation

Zscaler

Bengaluru, Karnataka, India (Hybrid)
1 Month ago
Match Group - Apprenticeship Junior Helpdesk Technician

Match Group

Paris, Île-de-France, France (Hybrid)
1 Month ago
Saviynt - Identity Security - Practice Manager - Customer Experience

Saviynt

Poland (On-Site)
6 Months ago
Simcorp - Senior Customer Support Consultant

Simcorp

Mexico City, Mexico (Hybrid)
1 Month ago
Palo Alto Networks - Customer Success Architect

Palo Alto Networks

Santa Clara, California, United States (On-Site)
1 Month ago
Experian - Help Desk Technician

Experian

Allen, Texas, United States (Hybrid)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Simcorp - Solution Stream Product Manager, Business Services

Simcorp

Copenhagen, Denmark (Hybrid)
3 Months ago
dbt Labs - Customer Solutions Architect

dbt Labs

Dublin, County Dublin, Ireland (Hybrid)
1 Month ago
Vercel - Customer Marketer

Vercel

San Francisco, California, United States (Hybrid)
1 Month ago
Cognite - Principal Front-end Engineer, AI services

Cognite

Phoenix, Arizona, United States (Hybrid)
3 Months ago
Calix - VP Solutions, Strategic Accounts

Calix

United States (Remote)
3 Weeks ago
Clearwater Analytics - Senior Enterprise Sales Leader

Clearwater Analytics

New York, United States (On-Site)
2 Months ago
Enverus - Business Development Representative, South-East Asia

Enverus

Singapore (On-Site)
1 Month ago
bytedance - [TH] Partnership Manager - BytePlus

bytedance

Bangkok, Bangkok, Thailand (On-Site)
9 Months ago
Rippling - Account Manager - Strategic, Growth & Retention

Rippling

San Francisco, California, United States (Hybrid)
6 Months ago
Simcorp - Senior Software Engineer - C#

Simcorp

Noida, Uttar Pradesh, India (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in United States

HappyRobot - AI Applied Research Lead

HappyRobot

San Francisco, California, United States (On-Site)
4 Months ago
Unisys - Director Service Desk

Unisys

Salt Lake City, Utah, United States (On-Site)
3 Weeks ago
Scout - Senior Specialist, Energy Storage Safety

Scout

Novi, Michigan, United States (On-Site)
2 Months ago
Open Systems Technologies - Editor - Live Blog, MSNBC Digital

Open Systems Technologies

New York, United States (On-Site)
3 Weeks ago
CyberArk - Security Services Engineer

CyberArk

United States (On-Site)
1 Month ago
Yahoo - Features & Projects Editor

Yahoo

United States (Hybrid)
1 Month ago
Apple - Component Engineer

Apple

Cupertino, California, United States (On-Site)
1 Month ago
Plaid  - Technical Account Manager - Fintech

Plaid

United States (On-Site)
2 Months ago
nubank - Senior/Staff Software Engineer

nubank

United States (Remote)
1 Month ago
Mixpanel - Account Executive, Small and Medium Business

Mixpanel

California, United States (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

cyara - Senior Customer Success Manager

cyara

United States (Remote)
7 Months ago
Unity - Customer Experience Advisor

Unity

Seoul, South Korea (On-Site)
3 Months ago
Unity - System Support Specialist

Unity

Montreal, Quebec, Canada (On-Site)
4 Months ago
Highspot - Customer Success Manager, EMEA

Highspot

London, England, United Kingdom (Hybrid)
1 Month ago
Thatch.ai  - Customer Success Manager, Small & Medium Business (SMB)

Thatch.ai

Austin, Texas, United States (Remote)
1 Month ago
e2 open - Support Specialist

e2 open

Rogers, Arkansas, United States (On-Site)
1 Month ago
BigID - Senior Customer Success Manager

BigID

New York, United States (On-Site)
1 Month ago
Saviynt - Customer Success Manager I, Customer Success

Saviynt

Bengaluru, Karnataka, India (Hybrid)
3 Weeks ago
YouGov - Senior Global Role | Digital Customer Support

YouGov

Mumbai, Maharashtra, India (On-Site)
1 Month ago
Workato - Embedded Customer Success Manager

Workato

Palo Alto, California, United States (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

About The Company

ElevenLabs is a growth-stage startup that has built the most realistic AI voice platform. We launched in January 2023 and have since reached over 1 million users and partnered with the world’s largest publishers (The New Yorker, The Washington Post, The Atlantic), media companies (Super Hi-Fi, D-ID, Loccus, Pictory AI, Kapwing), and gaming studios (Paradox, Cloud Imperium Games, Don’t Nod). We are backed by the leading names in tech and AI (Nat Fridman, Daniel Gross, Andreessen Horowitz, Instagram co-founder Mike Krieger, Oculus VR co-founder Brendan Iribe, Deepmind & Inflection co-founder Mustafa Suleyman, and many others).

New York, United States (Remote)

New York, United States (Remote)

New York, United States (Remote)

New York, United States (Remote)

Boston, Massachusetts, United States (Remote)

San Francisco, California, United States (Remote)

View All Jobs

Get notified when new jobs are added by ElevenLabs

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug