Customer Success Consultant

At Neostella, we take a customer-centric approach and use cutting-edge technologies to deliver solutions to meet the unique needs of our clients’ business. Our offerings include Neodeluxe Legal Solutions, Work-Relay process and workflow solutions for Salesforce, Robotic Process Automation, and Application Integration. In order to continue our growth, we are seeking a Customer Success Consultant! This individual excels in guiding clients to achieve their goals while maximizing the value of our products and services. High performers in this role will have the opportunity to utilize business analysis and project management skills, making this an excellent role for professionals who thrive on solving complex challenges. Experience in the legal industry is preferred, but a passion for learning and delivering exceptional results is key. The growth potential and opportunities here are endless and we want you to be a part of our journey. Curious what your day would look like as a Customer Success Consultant? Check out the details below!

Key Responsibilities:

• Customer Success: Act as a trusted advisor, guiding customers through onboarding, design, adoption, and ongoing use of Neostella solutions.
• Business Analysis: Leverage your analytical skills to gather customer requirements, identify trends, design and build process flows, and recommend process improvements.
• Project Management: Coordinate with internal teams and customers to ensure the seamless execution of implementation projects.
• Relationship Building: Build and maintain strong relationships, ensuring clients achieve their business goals and remain satisfied.
• Problem Solving: Collaborate with customers to understand challenges, develop strategies, and deliver impactful solutions.
• Product Expertise: Develop deep knowledge of the Neostellas offerings to provide guidance, best practices, and solutions tailored to customers' needs.
• Success Planning: Collaborate with customers to define success metrics and track progress toward achieving their goals.
• Training and Enablement: Deliver training sessions and resources to help customers maximize their use of our products.
• Provide Feedback Loop: Serve as the voice of the customer by sharing insights and feedback with internal teams to enhance Neostella products and services.