CUSTOMER SUCCESS EXPERT (m/f/d)

You are tech-savvy, love interacting with people, can inspire them, and recognize their needs. You are looking for a new challenge that demands and excites you. You want to use your skills, knowledge, and strengths and become part of a future-oriented and creative company with great team spirit. You dream of co-designing the metaverse and changing the world.

We are a leading provider of solutions for the metaverse, which revolutionize the fields of collaboration, training, and learning in Corporate Metaverses. We develop and market products and services that connect and allow people, objects, and information to interact in virtual 3D worlds. We use the latest technologies and innovations in AI, XR, and virtual 3D worlds to create immersive and realistic experiences for our B2B customers such as Porsche, Olympus, Bosch, Bundeswehr, Siemens, Fraunhofer, Fresenius, ABP, and many more. We are 50 people – and are constantly growing.

Tasks

WHAT WILL YOU DO WITH US?

At TriCAT, you have the opportunity to participate in exciting and innovative projects and contribute your own ideas. You are responsible for inspiring prospects with our Corporate Metaverse solutions and developing them into customers who achieve the greatest possible success with our products. You work closely with our project managers, developers, and designers. You make potential customers enthusiastic about our product and convince them of the advantages and added value we can offer them.

Your playground:

• Demonstrate and explain suitable products to B2B prospects and customers – from individual coaches to lecturers/professors to C-level executives in companies.
• Build and maintain long-term customer relationships to ensure customer satisfaction and loyalty.
• Proactively support our customers in implementing and using our products and services.
• Methodologically and didactically support our customers' seminar/workshop leaders in converting classic learning concepts into virtual formats and developing state-of-the-art teaching-learning concepts.
• Support and conduct training and workshops for customers.
• Organize and conduct virtual congresses.
• Analyze customer feedback and derive improvement suggestions for our products as part of the quality management team.
• Create tickets for the developer department (features, processes, bugs).
• Continuously improve and expand communication structures, knowledge databases, tutorials, learning and training videos, or instructions.
• Staff exhibition booths at multi-day trade fairs.

Qualification

MUST HAVES

Professional background and knowledge in technology-supported education, virtual learning, new media, digital pedagogy or similar, for example, through a degree in media psychology, media didactics & e-learning, media informatics, adult education or similar.

• A completed degree and at least two years of professional experience in a customer-oriented role, ideally in the IT industry.
• High IT affinity and entrepreneurial thinking with a sense for opportunities, synergies, and sales chances.
• You are familiar with the digital world, actively follow new trends and developments, and know how different target groups move within it.
• Strong communication skills, teamwork ability, and high self-initiative are among your strengths.
• You have an analytical, structured, and conceptual way of thinking and you work in a results- and customer-oriented manner.
• Very good German and English language skills, both written and spoken.

Benefits

WE OFFER YOU

a future-oriented workplace with exciting tasks, attractive additional benefits, and a balanced work-life balance in a great team that supports you and grows with you. And all this in one of Germany's most popular regions in city rankings.

Already in the preboarding phase, i.e., after signing the contract, you will receive a detailed onboarding plan from your mentor with exact times and contact persons for your on-site onboarding in Ulm for an uncomplicated start with us. In this plan, you will also receive access data to the TriCAT INFOTHEK. There you will find all information about TriCAT that you need for your first days with us.

As soon as you have received your TriCAT email address, you can immediately participate in the TriCAT benefit programs.

We look forward to your application!