Customer Success Representative, Velocity (German speaker)

26 Minutes ago • All levels

Job Summary

Job Description

The Customer Success Representative (Velocity Accounts) is responsible for the renewal of customer maintenance contracts in their assigned territory/segment, including providing quotes directly to customers and/or their assigned channel partners. This role focuses on ensuring the best customer experience, customer retention, and identifying opportunities for upselling to premium services and add-on sales of Veeam products, with the objective of driving revenue bookings and overachieving quotas.
Must have:
  • Overachieve Quota tied to territory Renewal and Expansion goals
  • Effectively manage renewal and ensure growth of all contracts
  • Remove any obstacles to renewal and ensure customer retention and satisfaction
  • Proactively monitor the funnel of expiring agreements and execute actions in a timely manner
  • Provide timely proposals and quotes as requested
  • Efficiently handle customer and partner inquiries related to quotes, pricing, co-terming, up-selling and reinstatement
  • Cold call customers with lapsed support, with the goal to reactivate support
  • Work cross functionally with Sales and others to ensure customer retention
  • Positively interact and collaborate with customers, Veeam partners, and Veeam associates
  • Identify and pursue maintenance reinstatement opportunities
  • Assist in negotiation of maintenance agreements
  • Accurately record all activities on customer/partner record in Veeam's CRM (SalesForce.com)
  • Overachieve target quota
  • Focus on customer retention, renewal rate, and high velocity selling with special attention to maximizing revenue generation
  • Ensure appropriate support to Veeam’s channel partners, to successfully close renewal and additional licenses
  • Impeccable Salesforce hygiene
  • Manage inbound Renewal inquiries though different Renewals portals
  • Prioritize workload in order to meet all KPIs, goals and objectives
  • Meet Daily/Weekly SLAs & maintain high Customer Satisfaction ratings
Good to have:
  • Proficiency with SalesForce.com
  • Basic knowledge of virtualization industry and the ability to relay information to the partner community
Perks:
  • Private medical insurance for you, one adult dependent, and your children
  • Meal tickets
  • Private pension plan
  • Life insurance
  • Vision reimbursement
  • Annual leave and additional vacation days based on tenure
  • Cafeteria Benefit Plan where you will be able to flexibly customize your benefits package
  • Veeam Care Days – additional 24 hours for your volunteering activities
  • Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O’Reilly) and mentoring through our MentorLab program

Job Details

Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world’s biggest brands. The future of data resilience is here - go fearlessly forward with us.

The Customer Success Representative (Velocity Accounts) is responsible for the renewal of customer maintenance contracts in their assigned territory/segment; this includes providing quotes directly to customers and/or their assigned channel partners. The Customer Success Representative is responsible for ensuring the best customer experience as well as customer retention, with the customer success being number one objective. The Customer Success Representative is also responsible for upselling customers to premium services and for identifying opportunities for add-on sales of Veeam products. This position is focused on driving revenue bookings and overachieving quotas through retaining customers.

Your tasks will include:

  • Responsible for overachieving Quota tied to territory Renewal and Expansion goals
  • Effectively manages renewal and ensures growth of all contracts in assigned territory
  • Removes any obstacles to renewal and goes above and beyond to ensure customer retention and satisfaction
  • Proactively monitors the funnel of expiring agreements, executes actions in timely manner to ensure the continuation of assigned customers on maintenance agreements
  • Provides timely proposals and quotes as requested pursuant to terms of customer and/or partner agreements
  • Efficiently handles customer and partner inquiries related to quotes, pricing, co-terming, up-selling and reinstatement of maintenance contracts
  • Cold call customers with lapsed support, with the goal to reactivate support.
  • Work cross functionally with Sales and others to ensure customer retention, prepare NSQ's
  • Positively interacts and collaborates with customers, Veeam partners, and Veeam associates
  • Identifies and pursues maintenance reinstatement opportunities
  • Assists in negotiation of maintenance agreements
  • Accurately records all activities on customer/partner record in Veeam's customer relationship management system (SalesForce.com)
  • Overachieves target quota
  • Focuses on customer retention, renewal rate, and high velocity selling with special attention to maximizing revenue generation with our Velocity customer base
  • Ensure appropriate support to Veeam’s channel partners, to successfully close renewal and additional licenses
  • Impeccable Salesforce hygiene
  • Manages inbound Renewal inquiries though different Renewals portals
  • Prioritize workload in order to meet all KPIs, goals and objectives.
  • Meet Daily/Weekly SLAs & maintain high Customer Satisfaction ratings
  • Other duties, as assigned

What we expect from you:

  • Bachelor’s Degree required (a combination of education and experience will be considered)
  • English Advanced
  • German Advanced
  • Superb customer service skills are required
  • Excellent verbal and written communications skills in both English and German
  • Exceptional organizational skills with the proven ability to prioritize and multi-task to meet deadlines and quotas
  • Ability to work in a semi-autonomous and fast-paced environment
  • High-energy, motivated self-starter prepared to handle high number of email communications and out-bound telephone calls
  • Experience compiling, querying, analyzing and reporting data
  • Proficiency with SalesForce.com is desirable
  • Basic knowledge of virtualization industry and the ability to relay information to the partner community

We offer:

  • Private medical insurance for you, one adult dependent, and your children
  • Meal tickets
  • Private pension plan
  • Life insurance
  • Vision reimbursement
  • Annual leave and additional vacation days based on tenure
  • Cafeteria Benefit Plan where you will be able to flexibly customize your benefits package based on your budget and personal needs
  • Veeam Care Days – additional 24 hours for your volunteering activities
  • Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O’Reilly) and mentoring through our MentorLab program

Similar Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Similar Skill Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Jobs in Bucharest, Romania

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Veeam’s got your workloads covered — cloud, on‑prem, remote sites, and everything else in between. Our Zero Trust principles are baked into every backup, ensuring your data is protected and ready for recovery. Wherever your data lives, Veeam works with that, too.


California, United States (Remote)

Bucharest, Bucharest, Romania (On-Site)

Bucharest, Bucharest, Romania (On-Site)

Costa Rica (On-Site)

Toronto, Ontario, Canada (On-Site)

Toronto, Ontario, Canada (Remote)

California, United States (Remote)

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (Hybrid)

Pune, Maharashtra, India (Hybrid)

View All Jobs

Get notified when new jobs are added by Veeam Software

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug