Customer Success Specialist
Job Description
- Provide timely support to the Account Management team through various communication channels.
- Address customer needs and concerns to strengthen client relationships.
- Summarize and report detailed data, financial breakdowns, and other key information.
- Create solid presentations that may be shared directly with clients.
- Manage complex issues and billing-related inquiries, taking full ownership from start to finish.
- Advanced English skills.
- Intermediate proficiency in Microsoft Excel.
- Experience in a role requiring problem-solving and critical thinking.
- The ability to work independently with moderate supervision.
- Strong communication skills, both written and verbal.
- Part of an ever-evolving global organization focused on transformation and innovation.
- A culture of belonging in which you are encouraged to use your voice.
- Total Rewards to support your career and well-being.
- The chance to work collaboratively with a diverse team.
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job Summary
Are you ready to elevate your career and become an essential part of our team? As a Customer Success Specialist, you’ll be a crucial support system for our Account Management team, helping to build and strengthen client relationships. You'll take ownership of complex issues, analyze data, and create compelling presentations that will be shared directly with our customers. You will have a direct impact on our ability to serve our clients and drive our business forward.
What You’ll Do
- Provide timely support to the Account Management team through various communication channels.
- Address customer needs and concerns to strengthen client relationships.
- Summarize and report detailed data, financial breakdowns, and other key information.
- Create solid presentations that may be shared directly with clients.
- Manage complex issues and billing-related inquiries, taking full ownership from start to finish.
What You’ll Bring
- Advanced English skills.
- Intermediate proficiency in Microsoft Excel.
- Experience in a role requiring problem-solving and critical thinking.
- The ability to work independently with moderate supervision.
- Strong communication skills, both written and verbal.
What We Offer
- Part of an ever-evolving global organization focused on transformation and innovation.
- A culture of belonging in which you are encouraged to use your voice.
- Total Rewards to support your career and well-being.
- The chance to work collaboratively with a diverse team.
Category: Sales
