Customer Support Agent

Description

Position at Inc Authority

​​About Inc Authority

Inc Authority has been the corporate formation specialist for over twenty years. Founded in 1989, Inc Authority, and its associated companies, have formed and represented over 70,000 Corporations and LLCs worldwide. We offer the most comprehensive range of services under one roof, including corporate business formation and strategy, tax planning, bookkeeping, estate and retirement planning. We are dedicated to providing the highest standard of customer service.

Inc Authority is a business formation company headquartered in Nevada that specializes in helping businesses launch and grow throughout the U.S.  We have multiple avenues of career growth with opportunities to advance with our growing organization.  We promote a culture of diversity, inclusion, and work life balance.  Our core values consist of Service Excellence, Teamwork, Ownership, Respect, and Integrity.

Overview

Join our team as a Customer Service Agent, providing expert assistance to business owners in LLC formation and startup consulting. You'll be the first point of contact for business owners, answering questions, and ensuring clients receive the best possible experience. In this position you will talk to business owners to offer custom solutions and business formation support to get their business launched and ready to grow!

This position will be located in our Reno NV office.

You will

• Advise business owners who inquire about our services guiding them toward customized solutions
• Possess strong knowledge of Inc Authority products and services to identify customer's needs when qualifying them (training provided)
• Demonstrate an aptitude for business startup consultation and customer assistance to increase customer satisfaction
• Communicate effectively and professionally in all forms of communication with both potential customers and internal team members
• Maintain complete and accurate records of all daily activity and customer contact

You have

• Excellent Phone Communication Skills
• At least 1 year of experience in a client facing position
• Ability to read and write Spanish proficiently (preferred not required)
• Ability to navigate a CRM System and use a headset
• Basic computer skills such as typing while using Microsoft Office products (Excel, Word, Outlook)
• Career-Minded Professional
• A Passion for Helping Others with a Positive, Can-Do Attitude
• Professional Appearance and Demeanor
• High School Diploma or GED equivalent required

The base compensation range for this role is $34,000 + performance-based monthly incentive bonus. Actual compensation offered will depend on several factors, including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs.

You will also receive a full range of  benefits including PTO, 401K w/match, Health/Dental Insurance, Health & Fitness Allowance and Education Assistance.

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