Customer Support Employee - Taxes (m/f/d) (hybrid)

Wolters Kluwer is seeking a Customer Support Employee for tax software solutions. The role involves being the first point of contact for customers, answering software-related questions via phone and in writing, and supporting tax advisors. You will develop solution proposals, document customer interactions, and create FAQs/tutorials. The ideal candidate has commercial training, fluent German, is service-oriented, enjoys technology, and is a team player.

Must Have

• Be the first point of contact for customers, answering user questions (phone and written) about modern software solutions.
• Support tax advisors in using tax programs and provide confidence in product usage.
• Independently develop solution proposals to make system application easier and more efficient, collaborating with sales, software development, and product management teams.
• Document customer contacts and error messages to continuously improve quality.
• Create helpful FAQs and online tutorials as needed.
• Completed commercial training (e.g., tax clerk, office communication clerk, balance accountant).
• Fluent German language skills.
• Communicative, service-oriented, and enjoys helping people.
• Not deterred by technology and IT; enjoys learning new things and using modern tools.
• Values teamwork and mutual support.

Good to Have

• Tax knowledge, especially for processing tax returns.

Perks & Benefits

• Job security in an international company
• Permanent employment
• Company pension scheme with personal advice
• 30 days holiday
• Flexible working hours
• Mobile working (3 days home office/week)
• Structured onboarding
• Learning on the job
• International career options
• Internal and external training
• Corporate Benefits program (fitness, JobRad, life and pension advice)
• Additional free day for Volunteer Day
• High-performance IT equipment
• Free drinks
• Modern workplace
• Well-connected office buildings
• Employee events
• Employee referral program
• Short decision paths
• Flat hierarchies
• Room for own ideas

Shape the future with us today!

For over 180 years, Wolters Kluwer has stood for supporting and facilitating work processes with innovative solutions. Our branches in more than 40 countries serve customers in over 180 countries. In 2023, we recorded annual revenues of 5.6 billion euros. Our expert solutions combine profound specialist knowledge with technology so that our customers can master the most important challenges. To implement our vision, we rely on more than 21,000 colleagues worldwide.

Wolters Kluwer Tax and Accounting (TAA)

Wolters Kluwer Tax & Accounting Deutschland GmbH, headquartered in Ludwigsburg, is a provider of the ADDISON, SBS Software, and AKTE product lines. The company employs over 600 people at 15 locations throughout Germany. It also forms an important pillar in the Tax & Accounting division of the globally active Wolters Kluwer Group. In Europe alone, over 46,000 tax consulting firms and over 1.5 million small and medium-sized companies work with software solutions from Wolters Kluwer.

Your tasks

• You are the first point of contact for our customers and answer user questions – by phone and in writing – about our modern software solutions.
• You support tax advisors in using our tax programs and give them confidence in dealing with our products.
• You independently develop solution proposals to make the application of our systems even simpler and more efficient, and work closely with the sales, software development, and product management teams.
• You document customer contacts and error messages so that we can continuously improve our quality.
• You create helpful FAQs and online tutorials as needed to make our customers' everyday lives easier.

This is how you inspire us

• You have completed commercial training – for example, as a tax clerk, office communication clerk, or balance accountant.
• Tax knowledge, especially for processing tax returns, is a plus – but not a must.
• You have fluent German skills.
• You are communicative, service-oriented, and enjoy helping people.
• Technology and IT do not deter you – on the contrary: you enjoy learning new things and using modern tools.
• Teamwork is a matter of course for you: you value an environment where people support each other and celebrate successes together.

This is how we inspire you

• Security for the future in an international company with a permanent employment contract and a company pension scheme with personal advice.
• Very good work-life balance through 30 days holiday, flexible working hours, and the possibility of mobile working (3 days home office / week).
• Comprehensive career development through structured onboarding, learning on the job, international career options, and internal and external training measures.
• We promote sustainability, health, and social commitment through our extensive Corporate Benefits program (offers from fitness, to JobRad, to life and pension advice) and an additional free day for the Volunteer Day.
• Needs-based and modern work environment starting with high-performance IT equipment, free drinks, and modern workplace furnishings to well-connected office buildings.
• Team spirit at our employee events and employee referral program. With us, you have short decision paths, flat hierarchies, and room for implementing your own ideas.

We are growing - grow with us

Here you can realize your ideas, learn, develop, and grow. We have a lot to offer. Come to us and shape the future with us.

Apply now simply by clicking the button above.

All people are welcome – regardless of gender, nationality, ethnic and social origin, disability, religion, age, and sexual orientation and identity.

Your contact person:

Pushpa Linke

Senior Recruiter

Tel.: 02233 3760 7976