Customer Transformation - Director

Management Level

Director

Job Description & Summary

At PwC, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth.

As a customer consulting generalist at PwC, you will join other individuals who possess a broad range of skills and experience in customer consulting. You will analyse client needs, provide consulting services across different customer-related areas, and offer guidance and support to help clients develop and implement effective strategies to enhance their customer experience, drive business growth, and improve overall customer satisfaction.

Hello,

At PwC, our purpose is clear: to build trust in society and solve important problems.

Join our diverse family of experts and be supported with coaching, flexibility, and a culture where you truly belong. Here, you’ll work with world-leading technology - including A.I. - bringing your people-focused skills and experience to deliver outcomes that matter.

About this role

Join New Zealand’s leading customer transformation practice, partnering with top-tier clients on projects that create real impact.

We’re seeking a Director to join our Customer Transformation team; a strategic leader who will shape and expand PwC’s marketing technology (MarTech) and customer strategy capability. In this role, you’ll define the intersection between marketing, data, and customer experience, connecting client challenges with innovative technology solutions.

You’ll gain exposure to diverse industries and strategic client work, while helping to shape PwC’s growing MarTech offering. Work alongside a collaborative, senior team that values innovation, creativity, and fresh thinking in solving complex client problems.

Your day-to-day could include:

• Leading and growing PwC’s MarTech and customer strategy capability across Adobe, Salesforce, and related technologies.
• Partnering with senior marketing leaders to identify opportunities and deliver impactful transformation programs.
• Bridging marketing strategy, technology delivery, and customer outcomes to enhance PwC’s position as a market leader in customer transformation.
• Overseeing and supporting cross-functional delivery teams, including Adobe and Salesforce specialists.
• Engaging clients across large-scale, multi-channel campaigns and transformation projects.
• Acting as a connector to link strategic client needs with PwC’s technical and consulting expertise.

Your skills and experience

• 8+ years' experience within agency, media, or consulting environments, managing large-scale transformation or marketing programs. Experience working within financial services is advantageous.
• A deep understanding of front-office technology beyond CRM, including marketing automation, content management, and customer strategy.
• Proven experience working with Adobe platforms (strongly preferred) and Salesforce (advantageous).
• Ability to articulate the value of customer data and how to leverage insights to drive marketing effectiveness.
• Comfortable operating at both strategic and delivery levels, from shaping briefs to overseeing execution.
• Exposure to content management systems is a plus.

Highlights of working at PwC NZ

• Growth - Global network; leadership development; A.I. tools and training; formal learning pathways
• Reputation - PwC is known for shaping tomorrow. Join us and you’ll accelerate your career while helping clients and communities solve their most important problems.
• Wellbeing - Life & income protection; Sonder/EAP/Headspace; 15 days’ paid sick leave; group-rate health insurance (eligibility applies)
• Flexibility - Flexible working; supportive coaching culture
• Time off - Purchase up to two extra weeks’ annual leave; two recognition days provided each year; annual summer shutdown period
• Family & community - Paid parental leave for all parents with flexible options and financial planning support; inclusive networks; paid volunteering leave
• Rewards - Discretionary bonus opportunities; generous referral bonuses; retail discounts & deals.

What are you waiting for?

Belong to a community of problem solvers where differences are embraced. We’ll empower you with technology, coaching, flexibility, and trust to make a meaningful difference. Learn more on our careers site at https://www.pwc.co.nz/careers.html.

Grow here. Go further.

Independence:

Maintaining independence is fundamental to demonstrating that PwC has not been influenced by any relationships or situations that undermine our objectivity. This role requires an independence review process.

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Job Posting End Date

About Us

Are you ready to make a difference?

Want to unlock new value by applying your unique perspective and talents? You can grow exponentially at PwC. Here, you can uncover hidden talents, build lifelong relationships rooted in trust and empathy and turn challenges into opportunities for innovation. We’ll help you grow your skills through challenging, meaningful work so you can go further.

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