Demand Planner

This role involves managing customer demand, coordinating production and shipments, and monitoring performance. Key responsibilities include validating forecasts, communicating with customers, documenting changes, providing status updates, and escalating urgent issues. The role also requires cross-functional collaboration with production, logistics, and warehouse teams to ensure product availability and timely delivery, while tracking OTIF metrics and resolving bottlenecks.

Must Have

• Receive and validate customer demand forecasts/orders
• Maintain proactive daily communication with customers
• Capture and document changes in forecasts, orders, or delivery expectations
• Provide customers with regular updates on order status and potential risks
• Escalate urgent issues to management with recommended actions
• Work cross-functionally with production, logistics, warehouse to develop backup plans
• Verify product availability against shipment schedules
• Coordinate with logistics for timely pick-up and delivery
• Communicate shipment confirmations to customers
• Track OTIF (On-Time-In-Full) metrics; Identify and resolve fulfillment bottlenecks
• Bachelor degree
• Fluent in both written and verbal English
• Experience in production planning or demand fulfillment
• Proficiency in ERP systems (e.g., SAP)
• Proficiency in advanced Excel (e.g. pivot tables)
• Good team player and excellent cross-functional collaboration skills
• Proven ability to meet tight deadlines

Your Role

In your daily job you will:

1. Customer Demand Management:

• Receive and validate customer demand forecasts/orders
• Maintain proactive daily communication with customers to understand true demand signals and upcoming requirements.
• Capture and document changes in forecasts, orders, or delivery expectations in real time.
• Provide customers with regular updates on order status and potential risks.
• Escalate urgent issues to management with recommended actions to prevent "customer line-down" situations.

2. Production Coordination and Shipment Readiness:

• Work cross-functionally with production, logistics, warehouse to develop backup plans for high-risk orders.
• Verify product availability against shipment schedules
• Coordinate with logistics for timely pick-up and delivery
• Communicate shipment confirmations to customers

3. Performance Monitoring:

• Track OTIF (On-Time-In-Full) metrics; Identify and resolve fulfillment bottlenecks

Key Skills

• Relationship Management: Ability to build trust with customers for transparent demand sharing.
• Risk Assessment: Experience in identifying and mitigating supply chain disruptions.
• Crisis Communication: Skilled in managing urgent requests without overpromising.

Your Background

Key ingredients for succeeding in this role are your:

• Bachelor degree, fluent in both written and verbal English
• Experience in production planning or demand fulfillment
• Proficiency in ERP systems (e.g., SAP) and advanced Excel (e.g. pivot tables).
• Good team player and excellent cross-functional collaboration skills
• Proven ability to meet tight deadlines