Director, eCommerce & Artist Services (IGA)

1 Week ago • 7-10 Years • Campaign Management • $85,500 PA - $201,260 PA

Job Summary

Job Description

The Director, eCommerce & Artist Services (IGA) at UMG's Famehouse division will lead eCommerce planning and campaign management for a portion of Interscope's artist roster. Responsibilities include partnering with label teams, providing D2C expertise, engaging directly with artists, collaborating with Bravado, driving revenue and campaign execution, and reporting performance. The role requires strong communication, collaboration, and analytical skills, along with a deep understanding of the music industry and eCommerce best practices. Success demands a proven ability to build strong relationships and deliver exceptional D2C experiences.
Must have:
  • 7-10 years relevant experience in Music/eCommerce
  • Experience with music commerce & D2C campaigns
  • Strong artist & label team relationships
  • Expert in eCommerce & D2C best practices
  • Excellent communication & collaboration skills
  • Data analysis & decision-making abilities
Good to have:
  • Existing relationships within Interscope
  • Shopify experience
  • Monday.com experience
  • Familiarity with physical music production
Perks:
  • Comprehensive medical, dental, vision
  • Wellbeing reimbursements
  • Student loan repayment assistance
  • 401k match
  • Generous PTO & paid parental leave
  • Summer Fridays

Job Details

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.
 

Famehouse, a division of UMG, is the preeminent leader in D2C solutions in music, defining & delivering the industry’s best-in-class service to connect artists with their fans. Established & headquartered in Philly, Famehouse powers eCommerce for UMG’s labels, artists, and Bravado, along with a select roster of 3rd party clients. Our success & culture is fueled by collaboration— both within FH and with our partners. We are passionate about the impact of eCommerce for artists, providing a full service solution to grow an artist’s owned business including strategy, creative, storefront merchandising, fulfillment, customer service, technology, and more.

How we LEAD:

Merchandise and commerce are a part of the fabric of music culture. For artists, it’s a way to develop and further articulate their brand. For fans, it’s another pathway to connecting with an artist and the culture they represent.

Interscope Records and Famehouse are seeking a driven individual to join our teams as a Director, eCommerce & Artist Services. This role will report into Famehouse, but will be deeply embedded into Interscope’s operations and based out of the label’s Santa Monica office.

Supporting our Sr. Director who leads across the full IGA roster, you will drive global eCommerce planning & campaign management across a portion of IGA’s artist roster, collaborating closely with the label, Bravado, and key groups across UMG to deliver amazing D2C experiences for IGA, their artists, and—most importantly—their fans.

How you’ll CREATE:

  • Act as the eCommerce lead for a portion of the IGA artist roster:  
    • Lead day-to-day partnership with label marketing, digital, and other key label partners for each artist, cultivating strong trust and working relationships
    • Provide expertise in D2C best practices & selling through strategies to achieve artist and project-specific goals, across both music & merchandise.
    • Engage directly with artist teams to sell through eCommerce proposals and to deliver against plans.
    • Work closely with IGA, Bravado brand managers, and creative lead(s) to ensure ongoing store activity is aligned into broader artist development goals, both on- and off-cycle.
    • Drive label engagement and implementation of core D2C initiatives.

  • Drive eCommerce revenue, calendar & campaign planning & execution
    • Lead store planning, campaign planning and management across assigned artist roster, developing rolling 12mo+ plans to achieve revenue & other artist goals.
    • Track performance against goals by campaign & store, proactively identifying opportunities to improve & adjusting plans based on performance insights
    • Work across IGA, FH, Bravado, international, and other center teams to facilitate collaboration between appropriate stakeholders across programs, ensuring teams are briefed and integrated appropriately from planning through to execution and fulfillment.
    • Report back to IGA and Famehouse leadership on store, campaign, and label-level performance, in addition to ongoing activity & status reporting.

  • Lead cross-functional team activity to deliver against artist, IGA, & Famehouse’s KPIs:
    • Foster a positive, collaborative, and trusting environment of mutual respect and support across internal FH partners supporting assigned artist roster (creative, merchandising, store management, operations, production, etc.).
    • Ensure the team operates efficiently in tight unison, so we deliver the highest service level to the label and their artists  
    • Ensure we are leveraging the right FH & UMG capabilities for each project to maximize impact for the label & artist, pulling individual team members & experts directly into conversations when appropriate.  
    • Liaise with Finance teams across eCommerce programs, including managing campaign P&Ls.
    • Ensure eCommerce program compliance with UMG and eCommerce policies.

Bring your VIBE:

  • 7-10+ years of relevant experience working in Music, eCommerce/D2C or related field. At least 3-5+ years working directly on music commerce & D2C campaigns.
  • Strong track record of working directly with artists and/or label teams; demonstrated ability to build trust with artist teams. Existing relationships within the Interscope team and its artist community is a major plus.
  • Expert understanding of eCommerce, specifically trends/best practices across music and artist merchandise and consumer behavior
  • Natural ability to collaborate and serve the needs of labels and artists. Must be willing to set ego aside in order to deliver for our partners and their customers.
  • Must be available to work nights and weekends, especially during priority releases, including regular midnight launches timed with music releases.
  • High level of responsiveness and comfort communicating with artist and partner teams via text, phone, email, chat, etc.
  • Established track record of effectively communicating and selling through music strategies and campaign plans.
  • Strong understanding of product P&L’s to ensure profitability and margin
  • Familiarity with physical music and merchandise production is strongly preferred.
  • Creative approach to problem solving.
  • Extremely organized and comfortable streamlining many moving parts. Comfortable juggling multiple high priority projects simultaneously.
  • Strong attention to detail
  • Ability to stay calm and collected under pressure, and to be accountable for meeting deadlines.
  • Flexible and able to adapt to changing client needs in a fast-paced environment.  
  • Strong critical thinking skills and an ability to make informed decisions based on data.
  • Experience with Shopify strongly preferred
  • Experience with Monday.com is a major plus.
  • Proficiency in Keynote, Microsoft Office (particularly PowerPoint, Excel) and Mac OS.
  • Bachelor’s degree in a related field

Perks Playlist:

  • Be part of an entrepreneurial, global organization that values authenticity, drive, creativity, relationships, and a competitive spirit

  • Comprehensive medical, dental, vision, and FSA options, as well as:

    • 100% coverage for out-patient mental health services

    • Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)

    • A lifetime fertility support allowance of $30,000 to plan participants

    • Student Loan Repayment Assistance and Tuition Reimbursement

    • 100% immediately vested 401(k) match on the first 5% of your contribution on eligible compensation

  • Variety of ways to prioritize much-needed time away from work including:

    • Flexible Paid Time Off (PTO) for exempt employees

    • 3-weeks PTO for non-exempt employees

    • 2-weeks paid Winter Break

    • 10 Company Holidays (including Juneteenth and Wellbeing Day)

    • Summer Fridays (between Memorial Day and Labor Day)

    • Generous paid parental leave for every type of parent

Check out our full overview of benefits on the Perks Playlist page of the career site.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.

Universal Music Group is an Equal Opportunity Employer

We are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah.

For more information, please click on the following links.

E-Verify Participation Poster: English / Spanish

E-Verify Right to Work Poster: English | Spanish


Job Category:

eCommerce

Salary Range:

$85,500- $201,260

The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.  All candidates are encouraged to apply.

Similar Jobs

On Location - Coordinator, Ticketing and Event Operations - FIFA World Cup 26™

On Location

Texas, United States (Remote)
1 Month ago
Nintendo - Gate Agent I

Nintendo

North Bend, Washington, United States (On-Site)
8 Months ago
Rockstar Games - Associate QA Tester: Online Services (Night Shift)

Rockstar Games

Lincoln, England, United Kingdom (On-Site)
1 Day ago
Tesla - Direct Purchasing Internship

Tesla

Brandenburg, Germany (On-Site)
1 Month ago
NinjaVan - Internship (Operation Excellence)

NinjaVan

Shah Alam, Selangor, Malaysia (On-Site)
5 Months ago
Onward Search - Digital Media Campaign Manager

Onward Search

Hoboken, New Jersey, United States (Hybrid)
4 Days ago
Eneba Games - Google Ads Performance Specialist, Marketing

Eneba Games

(Remote)
1 Day ago
Tencent - PC Game Publishing Channel Promotion Manager (Domestic Market)

Tencent

Shenzhen, Guangdong Province, China (On-Site)
2 Weeks ago
Fandom - Ad Operations Specialist

Fandom

Poznań, Greater Poland Voivodeship, Poland (On-Site)
4 Days ago
Garena - [HN, AoV] Next-gen Marketing Collaborator

Garena

Hanoi, Hanoi, Vietnam (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Tesla - Facilities Coordinator, Facility – South

Tesla

Lisbon, Lisbon, Portugal (On-Site)
1 Month ago
Onward Search - Paid Media Campaign Manager

Onward Search

Hoboken, New Jersey, United States (Hybrid)
2 Months ago
TransPerfect - German Localization Games Tester (freelance, remote)

TransPerfect

Dublin, County Dublin, Ireland (Remote)
8 Months ago
Tesla - Design Manager / Architect - Retail Development

Tesla

London, England, United Kingdom (On-Site)
1 Month ago
Daybreak Game Company LLC - Director, Brand Marketing

Daybreak Game Company LLC

San Diego, California, United States (Hybrid)
6 Months ago
The Walt Disney Company - Show Production Designer (1-year contract)

The Walt Disney Company

Hong Kong (On-Site)
4 Months ago
Pazu Games - Personal Assistant

Pazu Games

Israel (On-Site)
3 Weeks ago
Tesla - Associate Content Specialist

Tesla

Brandenburg, Germany (On-Site)
1 Month ago
Trackman - Sales Representative - Vietnam (South, Central)

Trackman

Ho Chi Minh City, Ho Chi Minh City, Vietnam (Hybrid)
10 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Santa Monica, California, United States

Trek - Part Time Service Technician and Bike Builder

Trek

Austin, Texas, United States (On-Site)
1 Month ago
The Walt Disney Company - Water Sciences Dive Manager

The Walt Disney Company

Lake Buena Vista, Florida, United States (On-Site)
3 Days ago
SKYDANCE - Senior Software Engineer

SKYDANCE

Connecticut, United States (Hybrid)
3 Weeks ago
NVIDIA - AI and ML Infra Software Engineer, GPU Clusters

NVIDIA

Santa Clara, California, United States (On-Site)
2 Months ago
NVIDIA - System Software Engineer - CUDA Driver

NVIDIA

Santa Clara, California, United States (On-Site)
2 Months ago
Tencent - Lead Gameplay Engineer

Tencent

Irvine, California, United States (On-Site)
2 Months ago
Trek - Seasonal Sales Associate

Trek

Summit, New Jersey, United States (On-Site)
4 Weeks ago
Crunchyroll - Principal Software Engineer, Video Players

Crunchyroll

San Francisco, California, United States (Remote)
2 Months ago
The Walt Disney Company - Metalworker QC Inspector

The Walt Disney Company

Florida, United States (On-Site)
1 Month ago
Tencent - Senior Regional Manager of Tencent Overseas Payments

Tencent

Washington, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Campaign Management Jobs

Tribe Gaming - Partnership Accounts Intern

Tribe Gaming

Austin, Texas, United States (Hybrid)
5 Months ago
The Walt Disney Company - Intern, APAC Integrated Marketing, Studios & Disney+

The Walt Disney Company

Singapore, Singapore (On-Site)
3 Days ago
Warner Bros Games - Digital Operations Specialist

Warner Bros Games

London, England, United Kingdom (Hybrid)
1 Month ago
Matific - Digital Marketing Specialist

Matific

Sydney, New South Wales, Australia (On-Site)
1 Month ago
Ubisoft - Media Assistant - Internship

Ubisoft

Paris, Île-de-France, France (On-Site)
1 Month ago
Netflix - Sr. Ad Operations Specialist, Japan

Netflix

Tokyo, Japan (On-Site)
3 Months ago
Appier - Campaign Analyst

Appier

San Francisco, California, United States (On-Site)
3 Months ago
Lingo Kids LLC - Senior CRM Specialist

Lingo Kids LLC

Madrid, Community Of Madrid, Spain (Remote)
1 Month ago
Appier - Campaign Analyst (US) 05:00 AM-02:00 PM working hours

Appier

Taipei City, Taiwan (On-Site)
4 Months ago
ByteDance - Marketing Operations and Campaign Specialist

ByteDance

Singapore (On-Site)
3 Days ago

Get notifed when new similar jobs are uploaded

About The Company

Santa Monica, California, United States (On-Site)

Santa Monica, California, United States (Hybrid)

Los Angeles, California, United States (On-Site)

Santa Monica, California, United States (On-Site)

Santa Monica, California, United States (Remote)

Los Angeles, California, United States (On-Site)

Los Angeles, California, United States (On-Site)

California, United States (Remote)

View All Jobs

Get notified when new jobs are added by Universal Music

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug