Director, IT Operations Engineering

Information Security Responsibilities

• Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols
• Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets
• Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.)
• Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information

Role and Responsibilities

• Lead the strategy, design, and execution of IT operations engineering to ensure stability, scalability, and performance across global environments
• Serve as primary escalation point for DevOps-related account issues and service requests; collaborate with business units and internal teams to triage and resolve problems
• Support project setups, deployments, and infrastructure verification in alignment with internal best practices
• Continuously monitor automated alert systems, triaging events and ensuring proactive resolution
• Collaborate with IT Operations & Engineering and business teams to deliver internal solutions that meet operational, security, and client requirements
• Track industry trends and emerging DevOps technologies to inform future capabilities
• Oversee the Endpoint Engineering team in the design, configuration, deployment, and maintenance of Windows and macOS environments (physical and virtual)
• Provide reporting and updates to leadership on OS upgrades, migrations, and patch deployments through MDM tools (Intune, Kandji)
• Ensure endpoint environments and applications remain secure, reliable, and compliant with enterprise standards
• Evaluate and recommend emerging endpoint technologies to improve security, performance, and end-user experience
• Act as primary liaison between IT operations, information security, and business units to ensure alignment of priorities and solutions
• Partner with Supplier Risk Management, Cyber Defense, and Application Security teams to resolve operational and security-related issues
• Represent IT Operations in executive forums, client engagements, and compliance audits
• Maintain accurate and up-to-date system documentation, operational procedures, and end-user guides

Preferred Qualifications

• 8–10+ years of progressive experience in IT operations, DevOps, endpoint engineering, and enterprise platform management, with proven leadership experience
• Certifications in relevant MDM platforms (Intune, Kandji, or equivalent)
• Expertise in endpoint management across Windows and macOS environments, including automation workflows and enterprise-scale deployments
• Strong technical understanding of infrastructure, enterprise platforms, and security technologies
• Proficiency in PowerShell, Bash, and infrastructure-as-code automation concepts
• Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Strong collaboration and communication skills; demonstrated ability to work effectively across technical and non-technical teams
• Bachelor’s degree in Computer Science, Information Technology, or related field preferred; equivalent professional experience considered