Emerging Product Consultant (Fixed Operations)

About Tekion:

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

\* Internal title is Emerging Product Enablement Analyst II

\*Applicants must have strong Automotive Dealership knowledge and/or Automotive Software experience to be considered for this role. Knowledge of the DMS and/or working with the DMS is required.  Fixed operations experience in Parts AND Service required. This is NOT a data analyst position.

\*Travel is up to 25%

Job Description

We are seeking a hands on individual to work with new products and major product releases to prepare them for general availability and commercialization. This individual will be responsible for managing successful product-market fit for multiple verticals including Fixed, Accounting/Payroll and CRM/Retail. The ideal candidate has a background in automotive software or the automotive dealership space.

Key Responsibilities

• Reporting to the Director, Emerging Product Enablement
• Hands on individual that works with new products and major product releases to prepare them for general availability and commercialization
• Responsible to manage successful product-market fit for multiple verticals (Fixed, Accounting/Payroll, CRM/Retail)
• Product Knowledge Transfer: Develop a deep understanding of our emerging software products, including their features, capabilities, and benefits. Translate technical concepts into clear and compelling messaging that resonates with customers and partners.
• Training and Education: Design and deliver comprehensive training programs and educational materials to enable internal teams, customers, and partners to effectively use and promote our products. Develop training content tailored to different audiences and learning styles, including in-person sessions, webinars, videos, and documentation.
• Technical Support: Serve as a subject matter expert on our products, providing technical support and guidance to internal teams, customers, and partners as needed. Troubleshoot issues, answer questions, and escalate complex issues to the appropriate teams for resolution.
• Sales Enablement: Collaborate with sales and marketing teams to develop sales enablement resources, including product demos, sales collateral, pitch decks, and competitive battle cards. Provide sales training and support to help drive product adoption and revenue growth.
• Customer Success: Partner with customer success teams to ensure successful onboarding, adoption, and retention of customers. Develop onboarding processes, customer success plans, and best practices to drive value realization and customer satisfaction.
• Feedback Collection: Gather feedback from customers, partners, and internal stakeholders to identify opportunities for product improvement and enhancement. Advocate for customer needs and requirements within the organization to drive product roadmap prioritization and development.
• Market Enablement: Monitor market trends, competitive landscape, and industry developments to identify opportunities for product differentiation and market expansion. Develop market enablement strategies to position our products effectively and drive demand generation.
• Cross-functional Collaboration: Collaborate closely with product management, engineering, sales, marketing, and customer success teams to ensure alignment and cohesion across all aspects of product enablement. Serve as a bridge between technical and non-technical teams, facilitating communication and understanding.
• Risk Management: Identify potential risks and challenges associated with product development and implementation. Proactively develop mitigation strategies to address risks and minimize disruptions.

Skills and Experience

• Dealership operations – understand how dealerships operate, key metrics at a dealership by department, and what drives expenses and growth at a Dealership in at least 1 department area (CRM/Retail, Accounting, Fixed Ops, Payroll)
• Proven technical, quantitative and critical-thinking skills, high level of independent judgment, initiative and creativity to identify and clearly communicate key performance drivers to management
• Ability to manage multiple projects and assignments with a high degree of autonomy and accountability for results
• Great communication skills, both written and verbal
• Able to think strategically and tackle open-ended problems
• Detail-oriented, organized, and a good team player
• Driven by working within a fast-paced environment with a diverse workforce
• Passion and hunger to win, succeed and strive for excellence