Engineer – Technical Support (Broadcast)

4 Months ago • All levels

Software Development & Engineering

Job Description

The ideal candidate for this position should possess strong technical skills, excellent communication abilities, and a keen eye for detail. The Field Engineer will be responsible for diagnosing and resolving technical issues while also maintaining positive customer relationships. Responsibilities include installing, configuring, troubleshooting, and supporting client systems in complex Broadcast IT setups. The engineer will be expected to analyze issues quickly, resolve them promptly, and communicate effectively with customers and senior team members. Additional duties involve updating system details, submitting reports, and providing technical support within time-sensitive environments, which includes troubleshooting issues via phone, remote access, on-site visits, and email. The candidate should have 1 to 5 years of experience.

Good To Have:

Knowledge about Networking, IT Servers, Storages & Troubleshooting.
Broadcast experience is an added advantage

Must Have:

Install, configure, troubleshoot, and support client systems.
Quickly analyze reported issues and act promptly for quick resolution.
Receive support calls and capture complete information about the issue.
Communicate clearly about the issue with customer and senior team members.

Add these skills to join the top 1% applicants for this job

communication

problem-solving

networking

Position: Engineer – Technical Support (Broadcast)

Position Count: 1

Location: Mumbai, Delhi, Chennai and Hyderabad

Experience: Fresher/Experience

Job description:

The ideal applicant for this position should have strong technical skills, be good communicator, and pay close attention to detail. The field engineer should diagnose and address problems, also maintain customer relationships.

Field Engineer Responsibilities:

Prime responsibility of Engineer will be to install / configure / troubleshoot and support front end client systems in complex Broadcast IT setups.
Work independently on client systems with guidance from superiors, must be capable to quickly analyse reported issue and act promptly for quick resolution or escalate to superiors.
Receive support calls from customers, capture complete information about the issue and work to resolve or escalate to senior members.
Must be committed to deliver technical support within time-sensitive environments for live TV broadcast sites and time critical applications, the engineer should quickly troubleshoot and diagnose issue over phone / remote / onsite / email for the systems presented to him.
Must clearly communicate about the issue with customer and senior team members, regularly update complete details and developments of the case.
Periodically update detail of systems and software installed at customer sites in the region.
File and submit periodical tech call sheets, case status, expenses to reporting officer.