Engineer – Technical Support (QTS)

The Engineer – Technical Support (QTS) at Qube Cinema is responsible for the installation, configuration, troubleshooting, and maintenance of Qube Cinema Equipment in theatres. This includes content loading, technical assistance for digital cinema servers and projectors, and ensuring content delivery as per movie release schedules. The role demands 24/7 availability, especially during weekends and holidays, to respond to client inquiries and provide on-site support, maintaining strong customer relationships.

Must Have

• Responsible for Qube Cinema Equipment placed in the theatres
• Content loading, troubleshooting, and providing technical assistance for digital cinema servers and digital projectors
• Delivering and uploading content to theatres as per movie release schedules
• Provide on-site technical support to customers, including installation, configuration, troubleshooting, and maintenance of hardware & software
• Availability during weekends, festival times, and National holidays
• Availability 24/7, 365 days a year for impromptu troubleshooting
• Respond to client inquiries, issues, and service requests quickly and professionally
• Strong knowledge on hardware and networking

Good to Have

• Diploma or Certification in hardware and networking course

Perks & Benefits

• Flexible working
• Development opportunities (substantiate allowance to foster learning)
• Exciting work and complex challenges (build and shape the movie-going experience of millions)
• Non-conventional workplace (choose work style: regular, in-office, or remote)
• Diverse team and talent (inclusion, welcome talent at all levels)

At Qube Cinema, technology and innovation are at our core. Our purpose is to bring to life every story - to engage, entertain and enlighten the world. As a company with a passion for cinema, we are committed to creating a seamless world of digital cinema with innovative, robust, reliable, and cost-effective products and constantly evolving to cater to the needs of the global cinema business.

WHAT DO YOU GET?

Flexible working

We are as flexible as the role allows and give you the autonomy to manage your time accordingly!

Development opportunities

We hire intellectually curious people and support your learning and development as led by you. Qube offers a substantiate allowance to foster learning!

Exciting work and complex challenges

You get a chance to build and shape the movie-going experience of millions of others and work with products that constantly evolve to cater to the needs of the global cinema business!

Non-conventional workplace

We are a role-based organization, so per your role, you get to choose your work style, be it regular work, splitting your time between an in-office work style, or working remotely!

Diverse team and talent

Qube believes in inclusion, and we come from various backgrounds, cultures, and experiences. So we welcome talent at all levels!

Position Count: 1

Experience: 2-5 years

Job description:

The ideal applicant for this position should have strong technical skills, be good communicator, and pay close attention to detail. The field engineer should diagnose and address problems, also maintain customer relationships.

Field Engineer Responsibilities:

• Candidates will be responsible for the Qube Cinema Equipment placed in the theatres
• Your responsibilities as a QTS Filed Engineer will involve content loading, troubleshooting, and providing technical assistance for both digital cinema servers and digital projectors. Delivering and uploading content to theatres as per movie release schedules
• Provide on-site technical support to customers, including installation, configuration, troubleshooting, and maintenance of hardware & software.
• As movies are released on weekends and festival times, National holidays, your availability during that time is extremely critical.
• Most of theatres run 4 shows a day, most of the planned maintenance and other work at the theatre site would happen pre-shows, post-shows, or in between shows. Role demands 24/7, 365 availability as troubleshooting requirements are impromptu.
• Respond to client inquiries, issues, and service requests quickly and professionally, ensuring effective communication and customer satisfaction.

Skills required:

• Candidate should have strong knowledge on hardware and networking
• Diploma or Certification in hardware and networking course will be an added advantage.