Engineer – Technical Support(QTS)
Job Description
- Diploma or Certification in hardware and networking course.
- Responsible for Qube Cinema Equipment placed in the theatres.
- Content loading, troubleshooting, and technical assistance for digital cinema servers and digital projectors.
- Delivering and uploading content to theatres as per movie release schedules.
- Provide on-site technical support including installation, configuration, troubleshooting, and maintenance of hardware & software.
- Availability during weekends, festival times, and National holidays is extremely critical.
- Role demands 24/7, 365 availability as troubleshooting requirements are impromptu.
- Respond to client inquiries, issues, and service requests quickly and professionally.
- Flexible working arrangements and autonomy to manage time.
- Support for learning and development with a substantial allowance.
- Opportunity to build and shape the movie-going experience.
- Non-conventional workplace with choice of work style (in-office, remote, hybrid).
- Diverse team and talent with a focus on inclusion.
WHAT DO YOU GET?
Flexible working
We are as flexible as the role allows and give you the autonomy to manage your time accordingly!
Development opportunities
We hire intellectually curious people and support your learning and development as led by you. Qube offers a substantiate allowance to foster learning!
Exciting work and complex challenges
You get a chance to build and shape the movie-going experience of millions of others and work with products that constantly evolve to cater to the needs of the global cinema business!
Non-conventional workplace
We are a role-based organization, so per your role, you get to choose your work style, be it regular work, splitting your time between an in-office work style, or working remotely!
Diverse team and talent
Qube believes in inclusion, and we come from various backgrounds, cultures, and experiences. So we welcome talent at all levels!
Job description:
The ideal applicant for this position should have strong technical skills, be good communicator, and pay close attention to detail. The field engineer should diagnose and address problems, also maintain customer relationships.
Field Engineer Responsibilities:
- Candidates will be responsible for the Qube Cinema Equipment placed in the theatres
- Your responsibilities as a QTS Filed Engineer will involve content loading, troubleshooting, and providing technical assistance for both digital cinema servers and digital projectors. Delivering and uploading content to theatres as per movie release schedules
- Provide on-site technical support to customers, including installation, configuration, troubleshooting, and maintenance of hardware & software.
- As movies are released on weekends and festival times, National holidays, your availability during that time is extremely critical.
- Most of theatres run 4 shows a day, most of the planned maintenance and other work at the theatre site would happen pre-shows, post-shows, or in between shows. Role demands 24/7, 365 availability as troubleshooting requirements are impromptu.
- Respond to client inquiries, issues, and service requests quickly and professionally, ensuring effective communication and customer satisfaction.
Skills required:
- Candidate should have strong knowledge on hardware and networking
- Diploma or Certification in hardware and networking course will be an added advantage.
