Customer Support Executive

The Customer Support Executive will assist customers with queries and resolve issues related to products and services. This role involves providing end-to-end support to ensure customer satisfaction through calls, live chat, and email. The executive will also coordinate with internal teams and department managers for timely resolution of customer concerns.

Must Have

• Handle a high volume of inbound calls efficiently and professionally
• Follow call centre scripts and guidelines while addressing customer queries
• Identify customer needs, research issues, and provide appropriate solutions
• Deliver excellent customer service with patience, empathy, and professionalism
• Manage multitasking, prioritization, and time effectively
• Be flexible to work in rotational shifts as per business requirements
• Coordinate with internal teams to ensure timely support and issue resolution
• Prepare and maintain accurate reports and call logs
• Provide prompt and professional support through live chat and email
• Strong communication and interpersonal skills
• Fluency in Hindi and English is mandatory
• Ability to remain calm and composed under pressure
• Good problem-solving and active listening skills
• Basic computer literacy and familiarity with CRM tools or call-handling systems

Good to Have

• Knowledge of Telugu

Perks & Benefits

• Flexible working
• Development opportunities
• Exciting work and complex challenges
• Non-conventional workplace
• Diverse team and talent

At Qube Cinema, technology and innovation are at our core. Our purpose is to bring to life every story - to engage, entertain and enlighten the world. As a company with a passion for cinema, we are committed to creating a seamless world of digital cinema with innovative, robust, reliable, and cost-effective products and constantly evolving to cater to the needs of the global cinema business.

WHAT DO YOU GET?

Flexible working

We are as flexible as the role allows and give you the autonomy to manage your time accordingly!

Development opportunities

We hire intellectually curious people and support your learning and development as led by you. Qube offers a substantiate allowance to foster learning!

Exciting work and complex challenges

You get a chance to build and shape the movie-going experience of millions of others and work with products that constantly evolve to cater to the needs of the global cinema business!

Non-conventional workplace

We are a role-based organization, so per your role, you get to choose your work style, be it regular work, splitting your time between an in-office work style, or working remotely!

Diverse team and talent

Qube believes in inclusion, and we come from various backgrounds, cultures, and experiences. So we welcome talent at all levels!

Job Description:

The Customer Support Executive will be responsible for assisting customers with their queries and resolving issues related to our products and services. The role involves providing end-to-end support to ensure customer satisfaction through calls, live chat, and email communication. The executive will also coordinate with internal teams and department managers to ensure timely resolution of customer concerns.

Roles & Responsibilities:

• Handle a high volume of inbound calls efficiently and professionally.
• Follow call centre scripts and guidelines while addressing customer queries.
• Identify customer needs, research issues, and provide appropriate solutions.
• Deliver excellent customer service with patience, empathy, and professionalism.
• Manage multitasking, prioritization, and time effectively.
• Be flexible to work in rotational shifts as per business requirements.
• Coordinate with internal teams to ensure timely support and issue resolution.
• Prepare and maintain accurate reports and call logs.
• Provide prompt and professional support through live chat and email.

Required Skills:

• Strong communication and interpersonal skills.
• Fluency in Hindi and English is mandatory.
• Knowledge of Telugu will be an added advantage.
• Ability to remain calm and composed under pressure.
• Good problem-solving and active listening skills.
• Basic computer literacy and familiarity with CRM tools or call-handling systems.