Customer Service Trainee

This Customer Service Trainee role at Valeo Service in Santena, Italy, involves supporting customers with spare parts, technical guidance, and maintenance. The trainee will learn order management using an ERP system, act as a liaison between customers and logistics, maintain accurate customer data, and build relationships through proactive follow-ups to ensure satisfaction and identify future service needs. The position is designed for recent graduates in Business Administration, Engineering, or Logistics.

Must Have

• Process requests for spare parts, service kits, and maintenance repairs using ERP system
• Act as a bridge between customer and internal logistics to resolve complex inquiries
• Ensure customer records, warranty information, and service histories are accurate
• Perform proactive follow-ups to ensure customer satisfaction and identify future service needs
• Recent graduate or pursuing a degree in Business Administration, Engineering, or Logistics
• Excellent verbal and written communication skills
• Comfortable with CRM, ERP, or inventory management systems
• High degree of empathy and customer-first mindset
• Good Italian and fluent English (spoken and written)

Perks & Benefits

• International company culture valuing ethics, transparency, empowerment, professionalism, and teamwork
• Opportunity to join a large global innovative company with extensive R&D
• Multi-cultural environment valuing diversity and international collaboration
• Extensive career growth opportunities within a global team
• Work for a company committed to sustainable development and environmental impact reduction

Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized as one of the largest global innovative companies.

Valeo Group is one of the world's largest Automotive suppliers which is an inspired company focused on innovative products, development and customer satisfaction. Working with us means managing the most advanced and sophisticated technologies.

For our Italian Valeo Service logistic dep, we are looking for a Customer Service Trainee.

Valeo Service, part of the Valeo Group, is the Automotive aftermarket specialist worldwide. Valeo Service commitment is to care for you and your customers’ vehicles (passenger cars and industrial vehicles) long after they have left the production floor.

You will learn how to support our customers after they’ve purchased our products—ensuring they have the parts, technical guidance, and maintenance support they need to keep their operations running smoothly.

As a trainee, you will undergo a structured learning path that includes:

• Order Management: Learning to process requests for spare parts, service kits, and maintenance repairs using our ERP system.
• Customer Advocacy: Acting as the bridge between the customer and our internal logistics teams to resolve complex inquiries.
• Data Maintenance: Ensuring customer records, warranty information, and service histories are accurate and up to date.
• Relationship Building: Learning the art of proactive follow-ups to ensure customer satisfaction and identify future service needs.

Who You Are (Qualifications)

• Education: Recent graduate or currently pursuing a degree in Business Administration, Engineering, Logistics, or a related field.
• Communication: Excellent verbal and written skills; you can explain technical concepts in a way that’s easy to understand.
• Tech-Savvy: Comfortable learning new software (CRM, ERP, or inventory management systems) .
• Attitude: A high degree of empathy and a "customer-first" mindset. You stay calm and professional under pressure.
• Good Italian and fluency in English (both spoken and written) is highly desirable.

Don´t miss the opportunity of joining us and take advantage of being part of an international company that commits to ethics, transparency, empowerment, professionalism and teamwork. Is that you? We want to know you!

Join Us !

Being part of our team, you will join:

• one of the largest global innovative companies, with more more than 20,000 engineers working in Research & Development
• a multi-cultural environment that values diversity and international collaboration
• more than 100,000 colleagues in 31 countries... which make a lot of opportunity for career growth
• a business highly committed to limiting the environmental impact if its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development