Serval is building an AI platform for IT teams, aiming to replace legacy players like ServiceNow by deploying AI agents to resolve IT issues. The platform automates IT workflows using natural language-to-code and AI agents for tasks like onboarding, access management, and employee requests. As an Enterprise Account Executive, you will manage key target accounts, leading complex sales cycles with IT, Security, and Operations executives to transform workflows with AI automation. This role involves shaping Serval's enterprise strategy and influencing product roadmap.

Must Have

• Own the full enterprise sales cycle from prospecting to close and expansion
• Develop deep relationships with senior IT, Security, and Operations leaders
• Orchestrate complex buying committees, aligning stakeholders
• Deliver compelling demos and business cases for AI automation
• Partner with founders, product, and engineering for seamless enterprise delivery
• Create repeatable playbooks for enterprise motion
• Represent Serval at industry events and conferences
• 5+ years of full-cycle B2B SaaS sales experience with consistent top-tier attainment
• Proven success selling technical or workflow automation platforms to large enterprises
• Expertise running complex, consultative sales cycles (3–9 months) with VP/C-suite buyers
• Skilled in strategic account planning, multi-threading, and executive communication
• High-agency operator who thrives in unstructured environments
• Exceptional presentation, negotiation, and storytelling skills
• Based in or willing to work from San Francisco HQ five days a week, with regular travel

Good to Have

• High-performance experience at top-performing SaaS companies (Rippling, Verkada, Okta, Snowflake, ServiceNow)
• Success joining or helping scale an early-stage (Seed → Series B) startup
• Track record of outsized performance (President’s Club, top 10%, rapid promotions)
• Familiarity with AI, ITSM, or workflow automation categories
• Comfort demoing or discussing APIs, integrations, and automation architecture with technical audiences

Perks & Benefits

• Impact: Drive revenue growth and shape product/company success
• Growth: Be a founding member of Serval’s GTM team and elevate career with rapid expansion
• Culture: Join a fast-paced team that values velocity, high performance, and fun
• Compensation: Expected On-Target Earnings (OTE) range of $300,000 USD annually (50/50 base and variable split)

Who We Are

At Serval

, we're building the AI platform for IT teams. Our goal is to take on legacy players like ServiceNow, a $230+ bn company, by deploying AI agents to resolve IT issues instead of humans.

Serval “automates the automation,” using a natural language-to-code workflow builder and AI agents that discover and deliver automations for tedious IT workflows.

Our mission is to free IT departments from the #helpdesk channel by creating the simplest way to automate employee onboarding/offboarding, software access management, and the long tail of employee requests. Long term, our vision extends to developing a universal workflow automation platform for all business functions.

Serval was founded by product and engineering leaders from Verkada and is backed by industry-leading investors like First Round, General Catalyst, Alt Capital, and Box Group.

Role Overview

As an Enterprise Account Executive, you’ll own Serval’s key target accounts at some of the most exciting and established companies in the market. You’ll lead complex, multi-threaded sales cycles with IT, Security, and Operations executives — often across multiple regions or business units — to help enterprises transform their workflows through AI automation.

You’ll collaborate closely with our founders and product team to shape Serval’s enterprise motion, influence roadmap priorities, and define what “AI-powered IT” looks like at scale. This is a rare opportunity to help build a category-defining company from the ground up.

What you’ll do

• Own the full enterprise sales cycle — from prospecting and stakeholder mapping to close and expansion.
• Develop deep relationships with senior IT, Security, and Operations leaders, becoming a trusted advisor on automation strategy.
• Orchestrate complex buying committees, aligning technical, security, and business stakeholders around Serval’s value proposition.
• Deliver compelling demos and business cases that tie Serval’s AI automation to measurable ROI and efficiency gains.
• Partner with founders, product, and engineering to influence roadmap priorities and ensure seamless enterprise delivery.
• Create repeatable playbooks for Serval’s enterprise motion — deal structure, pricing, and expansion strategy.
• Represent Serval at industry events, conferences, and executive briefings (travel as needed, typically once per quarter).

What you’ll need

• 5+ years of full-cycle B2B SaaS sales experience, with consistent top-tier attainment.
• Proven success selling technical or workflow automation platforms to large enterprises (multi-stakeholder, multi-region).
• Expertise running complex, consultative sales cycles (3–9 months) with VP/C-suite buyers in IT, Security, or Operations.
• Skilled in strategic account planning, multi-threading, and executive communication.
• High-agency operator — thrives in unstructured environments and helps define process rather than follow it.
• Exceptional presentation, negotiation, and storytelling skills.
• Based in or willing to work from our San Francisco HQ five days a week, with regular travel to customer sites and events.

Bonus Points

• High-performance experience at top-performing SaaS companies such as Rippling, Verkada, Okta, Snowflake, or ServiceNow.
• Success joining or helping scale an early-stage (Seed → Series B) startup.
• Track record of outsized performance — President’s Club, top 10 %, or rapid promotions.
• Familiarity with AI, ITSM, or workflow automation categories.
• Comfort demoing or discussing APIs, integrations, and automation architecture with technical audiences.

What We Offer

• Impact: Be the driving force behind our revenue growth, shaping the success of our product and company.
• Growth: Be a founding member of Serval’s GTM team. Elevate your career in tandem with Serval’s rapid expansion.
• Culture: Join a fast-paced team that values velocity, high performance, and fun.
• Compensation: The expected On-Target Earnings (OTE) range for this role is $300,000 USD annually, which includes a 50/50 base and variable split. Actual compensation will depend on experience and skills.