Product Designer

Who We Are

At Serval, we're building the AI platform for IT teams. Our goal is to take on legacy players like ServiceNow, a $230+ bn company, by building the platform for AI agents to resolve IT issues instead of humans.

Serval “automates the automation,” using a natural language-to-code workflow builder and AI agents that discover and deliver automations for tedious IT workflows.

Our mission is to free IT departments from the #helpdesk channel by creating the simplest way to automate employee onboarding/offboarding, software access management, and the long tail of employee requests. Long term, our vision extends to developing a universal workflow automation platform for all business functions.

Serval was founded by product and engineering leaders from Verkada and is backed by industry-leading investors like First Round, General Catalyst, Alt Capital, and Box Group.

Role Overview

As Product Designer, you’ll be working closely with the founding team to build the Serval platform from the ground up. Our vision is centered around usability, and you’ll be challenged to create intuitive and beautiful interactions that unlock powerful automation capabilities.

This role is based in San Francisco, California, and requires in-person presence.

Responsibilities

• Deeply understand a complex problem space and forge simple, elegant design solutions.
• Generate your own ideas, and drive collaborative processes to elicit ideas from your teammates.
• Move fast to explore those ideas via mockups, interactive prototypes, and usability testing with customers.
• Work with engineering to understand the technical constraints of a project, and make pragmatic tradeoffs on your designs.
• Craft your designs through every stage of the process: From exploratory concept through pixel-perfect, shipped UI.
• Build the foundations of a flexible and scalable design system.
• Support development of early brand content, including logo and landing page.

Qualifications

• You have 5+ years experience as an in-house product designer, preferably designing full applications end-to-end.
• You have experience designing and prototyping in Figma.
• You like thinking about complex problems, and enjoy exploring the ambiguity inherent to defining a new product category.
• You care about the details of your work, and love crafting pixel-perfect UI.
• You like collaborating with other design-minded teammates in product and engineering.
• You like shipping, and are willing to make hard tradeoffs in order to get features in the hands of customers.
• You like impact, seeing how your work makes peoples’ lives better and moves business metrics.
• You’re a self-starter, who can proactively identify opportunities for impact even when they’re not assigned to you.
• You enjoy collaboration and feedback, can give constructive and respectful critiques of others’ work, and can explain the reasoning behind your design decisions and opinions.
• You’re comfortable in a high-growth startup, can balance many simultaneous projects, and thrive in fast-paced environments.

Bonus Points

• Previous experience as a founding or early product designer at a startup.
• Previous experience with B2B SaaS tools.

What We Offer

• Impact: Be a key player in shaping the success of our product and company.
• Growth: Build a fundamentally new product offering with the support of our experienced team and investors. Grow rapidly with the company.
• Culture: Join a culture that values innovation, ownership, high-performance, and fun.
• Compensation: Competitive salary, equity, and a benefits package.