Executive, Retail (Sales)

NinjaVan

2+ Years | Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia (On Site) | Full Time | 7 months ago

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Job Summary

Ninja Van is a technology-driven logistics company serving Southeast Asia. This role involves scouting for new business opportunities within the store's vicinity, implementing local marketing initiatives, and engaging walk-in customers to convert them into loyal clients. The executive will also be responsible for training store staff on upselling and cross-selling, driving sales through strategic execution, and monitoring store performance against targets. Key operational duties include ensuring smooth day-to-day operations, optimizing processes for efficiency, maintaining high customer service standards, addressing complaints, and ensuring compliance with company policies and safety regulations. The role also involves staff recruitment, training, performance evaluation, and providing regular performance updates to senior management.

Must Have

Scout for potential shippers and business opportunities.
Implement local marketing efforts and outreach programs.
Engage walk-in customers and provide solutions.
Train staff to upsell and cross-sell.
Drive sales and revenue growth.
Monitor store performance against sales targets.
Increase foot traffic and customer retention.
Ensure smooth day-to-day store operations.
Implement and monitor standard operating procedures.
Ensure high customer service standards.
Recruit, train, and mentor staff.
Ensure stores comply with policies and regulations.
Monitor financial reports and operational budgets.
More than 2 years of retail store experience.
Professional fluency in English and Bahasa Malaysia.
Proven success as a team leader.
Hands-on work experience with a proven track record in reaching goals.
Strategic thinker able to solve complex problems.
Effective verbal communication skills.
Own transportation required.

Good to Have

Mandarin language proficiency is an added advantage.
Ability to thrive in a fast-paced, entrepreneurial environment.
Develop creative solutions.
Optimize processes to improve efficiency.
Address customer complaints and implement service improvements.
Monitor customer feedback and make adjustments.
Conduct regular team meetings and performance evaluations.
Develop a high-performance service culture.
Ensure employee engagement.

Job Description

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Job Responsibilities

Scout for potential shippers and business opportunities within the store’s surrounding area.
Implement local marketing efforts, in-store promotions, and outreach programs to attract new customers.
Actively engage walk-in customers, introduce products/services, and provide solutions to convert them into loyal clients.
Align store-level sales efforts with regional strategies set by the Area Sales Manager.
Train store staff to upsell and cross-sell products to maximize revenue from new and existing customers.
Encourage existing customers to refer new clients by implementing referral incentive programs.
Drive sales and revenue growth by executing business strategies.
Monitor store performance against sales targets and KPIs.
Identify and implement strategies to increase foot traffic and customer retention.
Ensure smooth day-to-day operations across all assigned stores.
Implement and monitor standard operating procedures (SOPs).
Optimize processes to improve efficiency and reduce operational costs.
Ensure high customer service standards across all stores.
Address customer complaints and implement service improvements.
Monitor customer feedback and make necessary adjustments to enhance satisfaction.
Recruit, train, and mentor staff.
Conduct regular team meetings and performance evaluations.
Develop a high-performance service culture and ensure employee engagement.
Ensure stores comply with company policies, safety regulations, and legal requirements.
Monitor financial reports, expenses, and operational budgets.
Provide regular performance updates and reports to senior management.

Job Requirements

Minimum qualifications: Diploma, with relevant industry experience.
Work experience: More than 2 years of experience working in retail stores.
Professional fluency in English & Bahasa Malaysia; Mandarin is an added advantage.
Proven success in being a team leader of a fully functional team.
Hands-on work experience with a proven track record in reaching and exceeding goals.
Strategic thinker with ability to thrive in a fast-paced, entrepreneurial environment; solve complex problems, and develop creative solutions.
Effective verbal communication, with the ability to serve a wide range of customers.
Own transportation required.

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3 Skills Required For This Role

Revenue Growth Financial Data Analysis Quality Control

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