Facilities Operations Center Operator, Data Center

Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other’s ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better It’s the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you’ll do more than join something — you’ll add something. We are actively seeking a Facilities Operations Center (FOC) Operator who is committed to working in a critical environment that values continuous improvement and embraces change! Apple’s Data Center Operations team thrives with individuals like you that take pride of ownership for the services provided in our critical environments. We excel at actively managing and maintaining systems that expand our customer support capabilities, and assist the world with their daily lives. As part of a group of like-minded people, you will address complex topics pertaining to applications, devices, processes and systems that craft how we maintain and operate our facilities in the most balanced and innovated approach possible!

As an FOC Operator, you will play a pivotal role in ensuring operational performance of all systems that monitor critical infrastructure. You will be responsible for continuously monitoring and manipulating critical equipment such as environmental controls, power distribution systems and fire life safety systems related to critical equipment. The ideal candidate should possess the skills to react to system alarms, maintain comprehensive and accurate documentation of all system changes. Have the ability to gather detailed information and raise incidents to management in real time. Assist with gathering trend data and metrics to determine site health. Openly connect with facilities peers and management along with external vendors to ensure maintenance activities are being performed per Apple standards. The role requires operating, monitoring, and reporting the status of all controls and monitoring systems, such as the Electrical Power Monitoring Systems, Building Management Systems, Fire/ Life Safety, Generator Systems and Facility Networks. This includes assisting with manipulating the control systems based on maintenance activities and direction from onsite supervision. By employing data-driven analysis, infrastructure issues are identified and addressed. Compliance logs and reports, including the Daily Activities Report (DAR), Normal Change of State, Shift Turnover, Lock Out Tag Out Log, and Generator emissions, are required to be updated and maintained. During turnover meetings, updates are provided on outstanding issues noted in the DAR, Normal Change of State, or any other platform used for tracking deficiencies or unresolved matters. Effective collaboration is required with both local and remote teams, as well as vendors and suppliers, to achieve overall goals. This includes updating work requests as vendors complete tasks. Identify critical events with the responsibility of leading the critical issue process until relieved by management. Additionally, Change Requests for planned facilities work are implemented, and FOC Operators are responsible for opening incident tickets for break/fix activities Note: Critical Facilities operations monitors work 12 hours per day including graveyard, weekend and holiday shifts and may work overtime depending on business needs.

• 2+ years experience with EPMS, BMS and/or FLS controls systems
• Experience with maintenance management tools such as Computerized Maintenance Management Systems (CMMS) or similar
• Experience with or exposure to mechanical, electrical, and fire life safety systems.

• 4+ years of related experience in a mission critical environment.
• Ability to read and interpret fire system, electrical system, and mechanical system drawings
• Understanding of safety regulations and standard processes in data center environments.
• Planning, analytical, organization and problem solving skills.
• Working detailed knowledge of mechanical, Electrical, and fire life safety, and networking systems.
• Comfortable with rapid change, and daring deadlines common to rapidly growing companies with evolving business models.
• Excellent verbal and written communication skills
• Demonstrated ability to manage multiple tasks and prioritize effectively in a dynamic setting.
• Experience and skills necessary to apply programs and process used to assess and react to high priority alarms while actively mitigating risk when required.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.