Field Applications Scientist 2

At Illumina, we are expanding access to genomic technology to realize health equity. As a Field Applications Scientist in Germany, you will be the first technical point of contact for customers, providing expert training, troubleshooting, and scientific consultation across Illumina’s portfolio, including CE-IVD diagnostic products. This role involves extensive travel and collaboration with internal teams to ensure customer success and drive growth.

Must Have

• Coordinate new instrument installations, including facility inspections, validation, and customer training.
• Ensure operational quality and instruct customers on system maintenance and best practices.
• Diagnose and resolve issues related to assay design, experimental setup, software, and instrumentation.
• Escalate complex cases to internal teams to minimize downtime and maximize customer success.
• Communicate technical updates and insights to customers and Sales teams.
• Understand customer goals, set expectations, and identify new opportunities for growth.
• Partner with Sales and Marketing teams to deliver workshops, demonstrations, and seminars.
• Contribute to departmental projects and strategic plans under Illumina’s team-selling model.
• Willingness to travel up to 80% of the time with own transportation.
• Hold a PhD in Molecular Biology, Genetics, Chemistry, or Biochemistry (or an M.S. with 3+ years of relevant experience).
• Experience in biotech, ideally within a clinical or regulated environment.

Good to Have

• Experience with sequencing technologies
• Experience with lab automation
• Experience with bioinformatics tools

Perks & Benefits

• Flexible time off
• Private medical insurance
• Compassion and care time off
• Leisure travel insurance
• Pension
• Employee stock purchasing program
• Volunteer time off

Field Applications Scientist 2

What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

Field Applications Scientist (Maternity Cover, 12-Month Contract) – Germany

Extensive travel across Germany (up to 80%) Valid driving license and vehicle essential

Please submit your CV in English.

The role

As a Field Applications Scientist here at Illumina in Germany, you will be the first technical point of contact for our customers, providing expert training, troubleshooting, and scientific consultation. Reporting to the Manager of Service and Support within our Services department, you will play a critical role in ensuring customer success and satisfaction across Illumina’s portfolio, including CE-IVD diagnostic products. This is a highly collaborative role, working closely with Sales, Marketing, Customer Service, and Quality teams to deliver exceptional support and drive growth.

Illumina's employee benefits are industry-leading and include flexible time off, private medical insurance, compassion and care time off, leisure travel insurance, pension, employee stock purchasing program, volunteer time off, and much more!

Why you

You are passionate about genomics and thrive in customer-facing roles. You may hold a PhD in Molecular Biology, Genetics, Chemistry, or Biochemistry (or an M.S. with 3+ years of relevant experience) and bring experience in biotech, ideally within a clinical or regulated environment. You are fluent in German and English, with strong problem-solving skills and the ability to manage complex technical challenges under pressure. Experience with sequencing technologies, lab automation, and bioinformatics tools will set you apart. Above all, you have a clear commitment to delivering exceptional customer service and the autonomy to work independently across your region.

Key Responsibilities

Customer Training & Installation

• Coordinate new instrument installations, including facility inspections, validation, and customer training.
• Ensure operational quality and instruct customers on system maintenance and best practices.

Technical Troubleshooting & Support

• Diagnose and resolve issues related to assay design, experimental setup, software, and instrumentation.
• Escalate complex cases to internal teams to minimize downtime and maximize customer success.

Customer Engagement & Relationship Management

• Communicate technical updates and insights to customers and Sales teams.
• Understand customer goals, set expectations, and identify new opportunities for growth.

Collaboration & Strategic Contribution

• Partner with Sales and Marketing teams to deliver workshops, demonstrations, and seminars.
• Contribute to departmental projects and strategic plans under Illumina’s team-selling model.

You must be willing to travel up to 80% of the time with your own transportation and potentially cross-country to effectively support Illumina Customers.

We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.