Field Service Technician II

AGS is seeking a Field Service Technician II to install, upgrade, and maintain gaming equipment, ensuring smooth operation and top-notch customer service. The role involves troubleshooting, completing reports, managing inventory, and participating in an on-call rotation. Candidates should be tech-savvy with basic electronics and networking knowledge, possess a valid driver's license, and be flexible with their schedule. This hands-on role offers growth potential and travel to various casino locations.

Must Have

• Install, upgrade, and perform procedures on gaming equipment.
• Perform preventative and general maintenance on AGS casino products.
• Complete paperwork and reports timely, detailed, and accurate.
• Provide "best-in-the-business" service to internal and external customers.
• Fix service incidents quickly and efficiently and escalate issues when needed.
• Keep track of necessary parts and inventory.
• Be part of a weekly on-call rotation.
• Follow all safety protocols.
• High School diploma or GED.
• Valid driver’s license, vehicle insurance.
• Basic knowledge of AC/DC electronics and computer networking.
• Basic computer skills and a good understanding of Microsoft Office suite (Word, Excel, Outlook).
• Ability to work mornings, nights, weekends, and holidays as needed.
• Ability to get licensed through Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions.
• Ability to lift up to 50 pounds and occasionally push/pull up to 200 pounds.

Good to Have

• Knowledge in electronics/computer networking (gaming experience).

Perks & Benefits

• Traveling to the different casinos and customers in your territory.
• Growth potential with training, mentorship, and a drive for success.
• Work with the latest and greatest casino gaming equipment.
• Hands-on work solving real-time challenges.

Job Description

🎰 Join the Game: Become a Field Service Technician at AGS! 🎰

Are you tech-savvy, ready to troubleshoot with the best, and have a passion for gaming? AGS is looking for a Field Service Technician to join our team and help keep the game going. If you're excited about working with cutting-edge gaming equipment, solving puzzles, and delivering top-notch customer service, this role is for you!

What You’ll Do:

🛠 Tech-Savvy Tasks: Dive into the technical side—installing, upgrading, and performing procedures on gaming equipment.

🔧 Maintenance Master: Perform preventative and general maintenance on AGS casino products. You’ll make sure everything runs smoothly!

📝 Report Wizard: Complete paperwork and reports like a pro—timely, detailed, and accurate.

🏆 Customer Service Champion: Provide “best-in-the-business” service to our customers…internal and external.

⚡Troubleshooting Superstar: Fix service incidents quickly and efficiently and escalate issues when needed.

📦 Inventory Hero: Keep track of the necessary parts and inventory to stay on top of your game.

⏰ On-Call Rotation: Be part of a weekly on-call rotation with your fellow technicians—because sometimes, the game needs you 24/7.

🛡 Safety First: Follow all safety protocols and keep it cool even when troubleshooting in high-energy environments.

What You Bring to the Table:

🏫 Education: High School diploma or GED

🚗 License to Drive: A valid driver’s license, vehicle insurance

💻 Tech Skills: You’re a problem solver, with basic knowledge of AC/DC electronics and computer networking (no need to be an expert, we’ll help you level up!).

🖧 Experience: Knowledge in electronics/computer networking (gaming experience? Bonus points!).

🛠 Tools of the Trade: Basic computer skills and a good understanding of Microsoft Office suite (Word, Excel, Outlook).

📅 Flexibility: A sometimes-changing schedule and the ability to work mornings, nights, weekends, and holidays as needed (because gaming never sleeps).

📜 Compliance: Ability to get licensed through Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

What You’ll Love About This Role:

🚗 Adventure Awaits: Traveling to the different casinos and customers in your territory

📈 Growth Potential: You may start off as a tech newbie, but with training, mentorship, and a drive for success, you'll level up in no time.

💻 Techs Unite: Work with the latest and greatest casino gaming equipment—if you’re into gaming, you’ll love this!

🛠 Hands-On Work: It’s a job where you’ll roll up your sleeves, use your hands, and get to solve real-time challenges. No desk job here!

Physical & Work Environment:

👟 You'll be on your feet, walking, standing, and sometimes bending and squatting for long stretches.

💪 Ability to lift up to 50 pounds and occasionally push/pull up to 200 pounds (Teamwork makes the dream work here!). Work environments may vary, so get ready for the adventure of working in different settings (sometimes non-climate-controlled).

Note: All offers are contingent upon successful completion of a background check, drug screen and human performance evaluation (HPE).

\*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.

AGS is an equal opportunity employer.