Notification Specialist

Job Description

Job Summary

The Notification Specialist coordinates shipping, installation, and regulatory notifications for AGS Slots and Tables products orders.

Responsibilities

• Monitor, control and manage business operations to meet customer expectations and company goals.
• Thorough understanding of how to interpret regulatory shipping rules for the various products shipped to customers.
• Review Microsoft Business Central cues to ensure notifications are sent to comply with regulatory requirements and desired delivery dates.
• Ensure each order has the correct shipping addresses for cabinets, software and hardware.
• Populate the Compliance Notification Date and Software Ship Date on each order requiring notification to be in accordance with the regulatory shipping rules.
• Prepare and distribute shipping notifications to regulators, customers and AGS Sales, which may include special and complex customer/regulator supplied forms.
• Ensure compliance with company standards and procedures.
• Address customer inquiries, resolve issues and proactively obtain customer feedback.
• Update job knowledge by participating in educational opportunities.
• Maintains positive and healthy relationships with various teams to ensure customer service effectiveness.
• Other duties as assigned.

Skills and Requirements

• High School or GED required
• Associate’s degree or equivalent work experience
• 2 to 3 years of experience preferred
• General knowledge of ERP and/or CRM systems
• Exceptional attention to detail
• Strong customer service skills: friendly, approachable, and motivated with a strong work ethic and high degree of integrity
• Experience with Microsoft Office Suite Programs

Note: All offers are contingent upon successful completion of a background check.

\*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.

AGS is an equal opportunity employer.

Job Snapshot

• Location:

Oklahoma City, Oklahoma

Las Vegas, Nevada

• Job Type:

Production/Shipping/IAA

• Date Posted:

08/25/2025

About Us

AGS is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, and our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners. Learn more at www.playags.com

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Job Snapshot

• Location:

Oklahoma City, Oklahoma

Las Vegas, Nevada

• Job Type:

Production/Shipping/IAA

• Date Posted:

08/25/2025

Job Description

Job Summary

The Notification Specialist coordinates shipping, installation, and regulatory notifications for AGS Slots and Tables products orders.

Responsibilities

• Monitor, control and manage business operations to meet customer expectations and company goals.
• Thorough understanding of how to interpret regulatory shipping rules for the various products shipped to customers.
• Review Microsoft Business Central cues to ensure notifications are sent to comply with regulatory requirements and desired delivery dates.
• Ensure each order has the correct shipping addresses for cabinets, software and hardware.
• Populate the Compliance Notification Date and Software Ship Date on each order requiring notification to be in accordance with the regulatory shipping rules.
• Prepare and distribute shipping notifications to regulators, customers and AGS Sales, which may include special and complex customer/regulator supplied forms.
• Ensure compliance with company standards and procedures.
• Address customer inquiries, resolve issues and proactively obtain customer feedback.
• Update job knowledge by participating in educational opportunities.
• Maintains positive and healthy relationships with various teams to ensure customer service effectiveness.
• Other duties as assigned.

Skills and Requirements

• High School or GED required
• Associate’s degree or equivalent work experience
• 2 to 3 years of experience preferred
• General knowledge of ERP and/or CRM systems
• Exceptional attention to detail
• Strong customer service skills: friendly, approachable, and motivated with a strong work ethic and high degree of integrity
• Experience with Microsoft Office Suite Programs

Note: All offers are contingent upon successful completion of a background check.

\*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.

AGS is an equal opportunity employer.