Scheduling Specialist

2 Days ago • 2-3 Years

Talent Acquisition

Job Description

As a Scheduling Specialist, you will coordinate shipping, installation, and regulatory notifications for AGS’s Slots and Tables products. This role involves monitoring business operations, arranging product transportation, preparing shipping documents, and coordinating work orders with various internal and external stakeholders. You will communicate with customers, track order progress, and resolve roadblocks, requiring strong multi-tasking, organizational, and customer service skills in a fast-paced environment.

Good To Have:

2 to 3 years of experience preferred

Must Have:

Monitor and manage business operations to meet customer expectations, company goals, and compliance standards.
Arrange product transportation based on customer, service, and jurisdictional requirements.
Prepare and verify shipping documents, including bills of lading, commercial invoices, packing lists, and compliance notifications.
Coordinate with Operations and Field Service to manage work orders, including scheduled and unscheduled support, software, and hardware upgrades.
Communicate with Field Service Supervisors to determine labor, licensing, and skill needs for work orders.
Contact customers to schedule work orders, set expectations for start times, technician details, and project completion, and address inquiries or issues.
Collaborate with Service, Purchasing, Sales, Production, and Compliance to align resources, coordinate third-party vendors, and meet order requirements.
Track order progress, communicate status to departments, and resolve roadblocks to ensure timely completion.
Maintain positive interdepartmental relationships to enhance customer service effectiveness.
Update job knowledge through educational opportunities and perform other assigned duties.
High School or GED required
Associate’s degree or equivalent work experience
Familiarity in a multi-module ERP system such as SAP, Oracle, or MS Dynamics
Basic understanding of coordinating operational activities or willingness to learn
Excellent communication skills
Exceptional customer service skills
Strong organizational skills
Proven ability to multi-task
Experience with Microsoft Office Suite Programs

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Job Overview

Are you a highly organized individual who thrives on multi-tasking in a fast-paced environment? As a Scheduling Specialist, you will coordinate shipping, installation, and regulatory notifications for AGS’s innovative Slots and Tables products. You’ll excel in a dynamic setting, leveraging strong multi-tasking skills to manage evolving priorities effectively. With exceptional customer service, communication and organizational skills, you’ll drive success and make a meaningful impact in this role.

Responsibilities

Monitor and manage business operations to meet customer expectations, company goals, and compliance standards.
Arrange product transportation based on customer, service, and jurisdictional requirements.
Prepare and verify shipping documents, including bills of lading, commercial invoices, packing lists, and compliance notifications.
Coordinate with Operations and Field Service to manage work orders, including scheduled and unscheduled support, software, and hardware upgrades.
Communicate with Field Service Supervisors to determine labor, licensing, and skill needs for work orders.
Contact customers to schedule work orders, set expectations for start times, technician details, and project completion, and address inquiries or issues.
Collaborate with Service, Purchasing, Sales, Production, and Compliance to align resources, coordinate third-party vendors, and meet order requirements.
Track order progress, communicate status to departments, and resolve roadblocks to ensure timely completion.
Maintain positive interdepartmental relationships to enhance customer service effectiveness.
Update job knowledge through educational opportunities and perform other assigned duties.

Skills and Requirements

High School or GED required
Associate’s degree or equivalent work experience
2 to 3 years of experience preferred
Familiarity in a multi-module ERP system such as SAP, Oracle, or MS Dynamics
Basic understanding of coordinating operational activities or willingness to learn
Excellent communication skills; interacts effectively and works productively with a wide range of people
Exceptional customer service skills to address customer needs and build positive relationships
Strong organizational skills to manage multiple tasks and priorities in a dynamic, fast-paced environment
Proven ability to multi-task and adapt to changing demands while maintaining accuracy and efficiency.
Experience with Microsoft Office Suite Programs

Note: All offers are contingent upon successful completion of a background check.

*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.*

AGS is an equal opportunity employer.

About Us

AGS is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, and our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners. Learn more at www.playags.com.

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