Front Book Director

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

The Director LE Account Manager (New Logos) is a key driver of merchant success, responsible for acquiring new large enterprise merchants to use PayPal as their transaction payment platform.

Acting as a trusted advisor, this role is responsible for understanding the customer’s business needs in detail and aligning their needs with appropriate solutions to proactively drive new sales and growth opportunities.

The Director, New Logos uses knowledge and direction to influence decisions as an advisor or counsel, establishing overall business or technical strategy for the organization with significant impact on PayPal operations. The Director is responsible for acquiring, managing, and expanding relationships with PayPal's large enterprise commercial merchants and managing a team of account managers.

Job Description:

Essential Responsibilities:

• Use knowledge and direction to influence decisions at the executive level, establishing overall business or technical strategy.
• Acquire, manage, and expand relationships with large enterprise commercial merchants.
• Collaborate with internal stakeholders to ensure seamless integration and onboarding of new merchants.
• Maintain regular contact with merchants to ensure customer satisfaction and quota attainment.
• Spend significant time on strategy and influencing decision-making to ensure the success of PayPal operations.

Minimum Qualifications:

• Minimum of 15 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

Your day-to-day

• Understanding the customer’s business needs in detail and aligning their needs with appropriate solutions to proactively drive new sales and growth opportunities.
• Contribute to the development of new sales revenues by identifying potential sales, conducting strategic prospecting, pre-sales calls, delivering customised presentations, creating written proposals and providing subject-matter expertise.
• Manage the sales cycle including prospecting, outreach, qualifying, pitching, and closing business.
• Negotiate and manage complex commercial terms, contracts, and agreements to achieve mutually beneficial outcomes.
• Meet and exceed monthly, quarterly and annual quotas and key metrics. Drive revenue and transaction margin growth of PayPal products and solutions
• Builds strong trust relationships with clients, creating confidence at multiple levels, including users, key contacts, managers and business leaders, to increase revenue and sales opportunities.
• Maintains, develops and grows a rigorous pipeline, with accurate forecasting and maintain accurate and up to date records in Salesforce.com at all times, including activity logs and pipelines.
• Seek ways to constantly improve, absorb and apply coaching from management to field activities
• Collaborates with internal stakeholders to identify cross-sell opportunities.
• Operates as an integral member of the sales team, contributing skills and knowledge to the development of accounts. Make a highly positive impact on culture and team - work well others, share learnings, build trust, lead by example
• Monitor competitive information and distribute to wider team as appropriate so as to develop sales strategies.
• Assist in establishing product development priorities based on customer experience and feedback. Advocate for merchant needs within PayPal, driving innovation and ensuring solutions align with evolving market demands.

What your need to bring:

• Experience selling complex solutions to Large Enterprises
• Proven track record of successfully carrying quota as an individual contributor
• Proven consultative sales abilities including working well in a matrix environment, collaborating across multiple departments and influence all levels within an organization; willingness to collaborate and bring in appropriate resources to close sales.
• Relevant experience in sales, account management, client success, ideally within payments, technology, or financial services industries, with a focus on driving merchant growth and retention.
• Strong knowledge of the payments industry, including competitive landscape, market trends, and merchant needs, to shape and refine strategic account initiatives.
• A deep understanding of e-commerce, merchant services, and payment solutions, with familiarity in fintech products and digital platforms as a strong advantage.
• Executive Presence - Demonstrates poise and confidence in client engagements, handling objections calmly and beginning to influence decision-makers through clear communication.
• Demonstrated ability to collaborate across cross-functional teams, including product, engineering, and operations, to deliver seamless and innovative customer experiences.
• Exceptional communication and negotiation skills, with a track record of influencing stakeholders and securing mutually beneficial outcomes in complex deal structures.
• Analytical and strategic thinker with a proven ability to identify growth opportunities, address complex challenges, and deliver measurable business results.
• Proficient in using CRM tools (e.g. Salesforce) to manage pipelines, forecast revenue, and report on sales activities with accuracy.

Subsidiary:

PayPal

Travel Percent:

0

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

About Us

PayPal is on a mission to revolutionize commerce globally. We’re driving our company, industry, and society forward with vision and velocity. With our commitment to excellence, innovation, and talent, the possibilities are limitless.

Learn more at PayPal.com/Jobs

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