Front Office Receptionist

Join a hotel in the Accor network as a Front Office Receptionist in Kuwait City, Kuwait. This role is crucial for creating a welcoming environment and ensuring exceptional customer service. Responsibilities include greeting guests, efficient check-in/check-out, handling reservations, responding to inquiries, processing payments, and coordinating with other departments to fulfill guest requests. The ideal candidate will be professional, friendly, and dedicated to delivering memorable guest experiences.

Must Have

• Greet and welcome guests professionally
• Perform efficient check-in and check-out procedures
• Handle reservations, cancellations, and modifications accurately
• Respond to guest inquiries and provide information
• Manage incoming calls and emails promptly and courteously
• Process payments and maintain accurate financial records
• Coordinate with other departments to fulfill guest requests and resolve issues
• Ensure the reception area is clean, organized, and presentable
• Previous experience in a customer-facing role, preferably in hospitality
• Excellent communication and interpersonal skills
• Fluency in English and Arabic
• Strong organizational skills and attention to detail
• Ability to remain calm and professional under pressure
• Flexibility to work in shifts (evenings, weekends, and holidays)
• Basic computer skills and familiarity with hotel management software

Good to Have

• Additional languages
• Knowledge of local attractions and services in Kuwait City
• Higher education in hospitality
• Prior experience working with Opera or a related system

Perks & Benefits

• Opportunities for development and advancement
• Be part of an inclusive company
• Embody responsible hospitality
• Become a Heartist®

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

We are seeking a professional and friendly Front Office Receptionist to join our team in Kuwait City, Kuwait. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and efficient environment, ensuring exceptional customer service throughout their stay.

• Greet and welcome guests in a warm and professional manner
• Perform efficient check-in and check-out procedures
• Handle reservations, cancellations, and modifications accurately
• Respond to guest inquiries and provide information about hotel services and local attractions
• Manage incoming calls and emails promptly and courteously
• Process payments and maintain accurate financial records
• Coordinate with other departments to fulfill guest requests and resolve issues
• Ensure the reception area is clean, organized, and presentable at all times
• Assist with administrative tasks as needed
• Stay updated on hotel policies, promotions, and events to provide accurate information to guests

Qualifications

• Previous experience in a customer-facing role, preferably in hospitality
• Excellent communication and interpersonal skills
• Fluency in English and Arabic; additional languages are a plus
• Strong organizational skills and attention to detail
• Ability to remain calm and professional under pressure
• Flexibility to work in shifts, including evenings, weekends, and holidays
• Basic computer skills and familiarity with hotel management software
• Knowledge of local attractions and services in Kuwait City
• High school diploma or equivalent; higher education in hospitality is a plus
• Positive attitude and enthusiasm for delivering exceptional customer service
• Ability to multitask and prioritize in a fast-paced environment

Additional Information

experience is an asset

Prior experience working with Opera or a related system

Fluency in English

additional languages are a plus

Your team and working environment:

In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture

Note: Customization may be included for any specific local or legislative requirements, such as work permits

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.