Guest Service Associate - Front Office

Join Accor network, a group with over 45 brands and 5,500 hotels, offering development opportunities. This role involves reviewing and improving Front Desk workflow, communicating with the Duty Manager, documenting guest issues, coordinating with other departments, handling guest needs and complaints, assisting Guest Relations, inspecting for cleanliness, checking billing, monitoring credit, and ensuring safety and security policies are followed, including managing hotel emergencies.

Must Have

• Review, analyze and suggest improvement of work flow and standards at the Front Desk
• Communicate with Duty Manager on all matters regarding guest services & hotel operations
• Ensure documentation of all guest related issues using the logbook
• Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently
• Assist Guest Relations in greeting, rooming, and sending off guests
• Inspect front of house and back of house regularly for cleanliness and orderliness
• Check billing instructions, monitor guest credit and act upon any discrepancies
• Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway
• Handle and manage hotel emergencies
• Bachelors in Hotel Management

Perks & Benefits

• Many opportunities for development and advancement
• Embody the vision of responsible hospitality
• Opportunity to become a Heartist®

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

• Review, analyze and suggest improvement of work flow and standards at the Front Desk
• Communicate with Duty Manager on all matters regarding guest services & hotel operations
• Ensure documentation of all guest related issues using the logbook
• Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently
• Assist Guest Relations in greeting, rooming, and sending off guests
• Inspect front of house and back of house regularly for cleanliness and orderliness
• Check billing instructions, monitor guest credit and act upon any discrepancies
• Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.

Qualifications

Bachelors in Hotel Management