Head of People Care Center

ChillBase, an independent game studio, is seeking a Head of People Care Center to establish and grow an employee care function across its global locations. This role is crucial for enhancing processes, services, and benefits, ensuring a comfortable and efficient work environment for a distributed team. The ideal candidate will support studio infrastructure growth, maintain high quality standards, and embody a low-bureaucracy approach.

Must Have

• At least two years of experience in a similar role (Head of Care/Admin/People Operations)
• Experience building or scaling an employee care center
• Experience with corporate benefits and operational support
• Experience building employee-facing services and improving service orientation
• Hands-on experience managing offices and infrastructure services
• Experience leading large relocation or office opening projects
• Experience defining corporate office standards
• Experience managing an administrative team (hiring, onboarding, development)
• Experience with budget planning
• Understanding of HR administration processes and employee relocation
• English proficiency at B2 level or higher

Good to Have

• Experience implementing or supporting culture hubs
• Experience contributing to internal communications and organizing corporate events
• Experience working in a distributed or global company
• A genuine love for games

Perks & Benefits

• Investment in specialist growth and regular salary reviews based on performance
• Promotion system for career advancement
• Flexible work types (fully remote, hybrid, office)
• Flexible hours with option of taking days off
• Sick days without salary loss
• Assistance in difficult life situations
• No bureaucratic nightmares
• Relocation assistance to Almaty, Limassol, Belgrade, Dubai hubs
• Flexible employment system (official labor relations in Kazakhstan, Cyprus, Serbia, Dubai, and other options)

ChillBase is an independent game studio driven by what truly excites us — and we only create products we genuinely believe in. That mindset is at the core of everything we do.

As our projects continue to grow, so does our studio infrastructure: offices, services, internal processes, and culture hubs across different locations.

To support this growth while maintaining a high standard of quality, we’re expanding the team and looking for a Head of People Care Center to build and develop an employee care function across the company. This role will become a key pillar for our distributed team — improving processes, services, and benefits, and helping shape a work environment that’s both comfortable and efficient.

If you value responsibility, clarity, and a low-bureaucracy approach, we’re definitely moving in the same direction.

Expectations

What we want to see:

• At least two years of experience in a similar role such as Head of Care/ Admin/People Operations
• Experience building an employee care center from scratch or scaling an existing one
• Experience working with corporate benefits and their operational support
• Experience building employee facing services and improving service orientation
• Hands on experience managing offices and infrastructure services, including leading large relocation or office opening projects and defining corporate office standards
• Experience managing an administrative team, including hiring, onboarding, and development
• Experience with budget planning
• Understanding of HR administration processes and employee relocation
• English proficiency at B2 level or higher

Additionally, it would be great to have:

• Experience implementing or supporting culture hubs
• Experience contributing to internal communications and organizing corporate events
• Experience working in a distributed or global company
• A genuine love for games

What you will be doing:

• Building and developing the People Care Center
• Improving the work environment and employee experience
• Managing insurance programs, corporate learning initiatives, sports compensation, and other benefit programs, including evaluating their effectiveness and introducing new options
• Supporting strategic initiatives related to office and culture hub development and creating a unified internal environment across all company locations
• Leading a team of office managers and developing the department growth strategy
• Driving projects to improve administrative functions, including implementing reporting systems and efficiency metrics such as SLA and NPS
• Planning the department budget and maintaining reporting

Benefits

Growth and development

Our project is actively growing, as well as the team that creates it. We invest in the growth of each specialist and regularly review salaries based on performance. Moreover, we have a promotion system that allows specialists to showcase their talents in more responsible positions.

Comfortable conditions

You can choose various work types (fully remote, hybrid, office). Also we have flexible hours with the option of taking days off.

Care for employees

We offer sick days without salary loss, assistance in difficult life situations, no bureaucratic nightmares and processes for the sake of processes.

Relocation assistance

If you’re ready to join the team at one of our hubs (Almaty, Limassol, Belgrade, Dubai), we will help you make it happen.

Employment

We offer a flexible employment system, including official labor relations in Kazakhstan, Cyprus, Serbia, and Dubai, as well as any other options that suit you.

Employment process

Application

You apply for an open role via our careers portal. We carefully review your CV and any additional materials you provide.

HR Interview

If your experience matches our needs, we’ll invite you for an initial conversation with a recruiter. It’s a chance to get to know each other, talk about your motivation and expectations, and share more about the role and company.

Technical Assessment

You may be asked to take part in one or more technical interviews with the team. In some cases, we might also send you a test assignment to better understand your practical skills.

Final Interview

A closing conversation with a hiring manager or team lead. We’ll discuss the outcomes of the previous stages, cover any remaining questions, and align on expectations.

Offer & Onboarding

If everything goes well — we’ll extend a job offer. Once the details are confirmed, we’ll guide you through the onboarding process and welcome you to the team.