Help Desk

9 Years ago • All levels

Job Summary

Job Description

The Help Desk position involves answering phones and emails, providing basic technical support to the council, including assistance with connectivity, Outlook, proprietary software, and password resets. The role requires excellent phone etiquette, customer service skills, and troubleshooting abilities. The customer base primarily consists of employees from the national office and individual councils across the country. This position is for a non-profit organization dedicated to youth development, building character, and developing personal fitness. The center is open from 7:00 AM to 7:00 PM, so some overtime may be required.
Must have:
  • Excellent voice on the phone for communication.
  • Great customer service skills for assisting customers.
  • Decent spelling and grammatical skills for clear communication.
  • Troubleshooting skills to resolve technical issues.
  • Typing speed of 45 words per minute for efficient work.

Job Details

Company Description

Work for one of the nation's largest and most prominent values-based youth development organizations. The non-profit company provides a program for young people that builds character, trains them in the responsibilities of participating citizenship, and develops personal fitness.

For over a century,the non-profit has helped build the future leaders of this country by combining educational activities and lifelong values with fun. The company believes — and, through over a century of experience, knows — that helping youth is a key to building a more conscientious, responsible, and productive society.

Job Description

Hours: 8 – 5, Monday through Friday. The center is open 7:00 – 7:00 so some overtime might be required.


Duties: Answer phones, answer emails, provide basic technical support to council, such as connectivity, Outlook, proprietary software, password reset.


Customer base: Mostly employees that belong to the national office or our individual councils throughout the country. Some volunteer support is required.


Qualifications

Requirements: Should have an excellent voice on the phone, great customer service skills, decent spelling and grammatical skills, troubleshooting, typing – 45 wpm. 


Additional Information

All your information will be kept confidential according to EEO guidelines.

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