Job Description
Arηs Group, part of Accenture, specializes in managing complex public sector IT projects, including systems integration and data science. The Helpdesk Operator will provide second-line technical support, conduct diagnostics, perform repairs on hardware/software, and onboard new staff. Key responsibilities also include supporting video conferencing, IT equipment, user account management, and MS 365, alongside providing user training. The role requires a Bachelor's degree plus a minimum of 3 years of relevant professional experience and B2 level English fluency.
Must Have:
- Act as second line of support for all technical support issues.
- Conduct diagnostics and perform repairs on hardware, software, and equipment.
- Onboard new staff.
- Provide support in video conferencing, IT equipment, user account management, and MS 365.
- Provide training for video conferencing rooms and users.
- Bachelor's degree plus a minimum of 3 years of relevant professional experience.
- Fluency in English to at least B2 level according to CEFR.
- Proven experience in an IT/security support team.
- Ability to work autonomously and proactively.
- Knowledge of M365, Azure, and best practice methodologies (ITIL or similar).
- Technical knowledge to configure Teams, Outlook, Sharepoint, and Video Conf in meeting rooms.
Company Description
Arηs Group, Part of Accenture, specializes in the management of complex public sector IT projects, including systems integration, informatics and analytics, solution implementation and program management. Our team helps lead clients through digital and information systems design, bringing expertise in a variety of areas ranging from software development, data science and security management to machine learning, cloud, and mobile development.
Arηs Group was acquired by Accenture in July 2024.
Job Description
Tasks:
- Act as a second line of support for all technical support issues.
- Conduct diagnostics to determine the nature of problems, provide technical support, and perform repairs when possible to hardware, software and equipment.
- Onboarding of new Staff.
- Provide support in the Video conferencing domain.
- Provide training for the usage of Video conferencing rooms.
- Provide support for IT equipment.
- Provide support in user account management, password reset etc.
- Provide support in the domain of MS 365
- Provide support in all IT-related domains.
Qualifications
- Bachelor's plus a minimum of 3 years of relevant professional experience
- Fluency, in English, to at least B2 level according to the CEFR (Common European Framework of Reference for Languages).
- Proven experience in IT/ security support team
- Experience in providing support to users
- Ability to understand and identify user needs.
- Ability to work autonomously and proactively.
- Availability to arrange leave, teleworking and extended business hours with colleagues to ensure the continuity of service.
- Capability to contribute to ongoing projects.
- Knowledge of M365, Azure and best practice methodologies (ITIL or similar).
- Experience in providing User trainings.
- Technical knowledge to configure Teams, Outlook, Sharepoint and Video Conf in meeting rooms.
Set alerts for more jobs like Helpdesk Operator
Set alerts for new jobs by ARHS
Set alerts for new Operations jobs in Luxembourg
Set alerts for new jobs in Luxembourg
Set alerts for Operations (Remote) jobs
