HR Generalist Manager for North America & Latam

Iron Mountain is seeking an experienced bilingual HR Generalist Manager to lead and develop a high-performing HR Generalist team within its Service Delivery Hub. This role focuses on providing effective and efficient Human Resources support across North America and Latin America, ensuring seamless, high-quality service for employees and managers. The manager will oversee operational performance, partner with HRBPs and COEs, and ensure compliance with labor laws and organizational standards.

Must Have

• Lead, retain, and develop a customer-oriented HR Generalist team.
• Manage operational performance against established metrics and SLAs.
• Partner with HRBPs and COEs to execute programs and policies.
• Ensure team compliance with local labor laws and organizational standards.
• Understand case management functionality for optimal performance.
• Interface with Regional and Global HR Business Partners and COEs.
• Serve as an escalation point.
• Manage change control process/governance.
• Ten or more years of progressive HR experience, with shared service environment knowledge.
• Strong knowledge of HR service delivery models and ability to improve SLAs/KPIs.
• Five to eight years of experience managing and developing people.
• Ability to build strong stakeholder partnerships and resolve conflicts.
• One to two years of experience managing supplier relationships.
• Bachelor’s degree.
• Strong English and Spanish language proficiency.

Good to Have

• Working knowledge of Brazilian Portuguese.

Perks & Benefits

• Flexible work options (remote work is an option) to support work-life balance.
• Comprehensive health, wellness, and retirement plans.
• Opportunities for continuous learning and professional growth.

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking an experienced bilingual HR Generalist Manager to join our Service Delivery Hub team.

In this role, you will be responsible for leading and developing a high-performing HR Generalist team to deliver effective and efficient Human Resources (HR) support across North America (NA) and Latin America (LATAM).

This leader will be a key player within the Service Delivery Hub, ensuring seamless, high-quality HR support for employees and managers across the U.S., Canada, Puerto Rico, Mexico, Brazil, Colombia, Argentina, Peru, and Chile.

This candidate needs to have strong knowledge of North America HR Processes.

What You'll Do (Core Responsibilities)

In this role, you will:

• Lead, retain, and develop a customer-oriented team, fostering a culture of accountability to deliver timely, quality services that meet or exceed Service Level Agreements (SLAs).
• Manage operational performance against established metrics, utilizing case management functionality, and collaborating with our Business Process Outsourcing (BPO) partner to ensure optimal service delivery.
• Partner with Human Resources Business Partners (HRBPs) and Centers of Excellence (COEs) to execute programs, plans, and policies, ensuring team compliance with all local labor laws, regulations, and organizational standards.
• Understands fully the functionality of case management to ensure optimal performance by both internal and external teams (3rd party vendor)
• Interface with Regional HR Business Partners, Global HR Business Partners, and COEs. Serves as an escalation point
• Manage change control process / governance

What You'll Bring (Skills & Qualifications)

The ideal candidate will have:

• Ten (10) years or more of progressive experience in Human Resources, with working knowledge of supporting HR business processes within a shared service environment.
• Strong knowledge of HR service delivery models and a proven ability to monitor and improve SLAs and Key Performance Indicators (KPIs).
• Proven ability to manage and develop people for five (5) to eight (8) years, build strong stakeholder partnerships, and demonstrate exceptional conflict resolution skills in fast-paced, complex environments.
• 1-2 years' working experience managing supplier relationships and holding suppliers accountable for achieving agreed to performance levels
• Bachelor’s degree (required) and strong English and Spanish language proficiency; working knowledge of Brazilian Portuguese is a plus.

What We Offer (Benefits)

• Flexible work options (remote work is an option) to support work-life balance.
• Comprehensive health, wellness, and retirement plans.
• Opportunities for continuous learning and professional growth

Ready to lead a crucial part of our HR Service Delivery team? Apply now to shape the employee experience across the Americas!

Category: Human Resources

Who We Are

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.