Industrial Relations & Formalities Lead

About the Role

Industrial Relations & Formalities Lead role oversees labor relations and develops global HR policies with a focus on international and Indonesian regulations. This position ensures compliance with diverse labor laws while fostering positive employee relations across regions. Ideal candidates will have expertise in global policy frameworks and deep knowledge of Indonesian labor regulations.

What You Will Do

• Develop and implement global HR policies, ensuring compliance with international and Indonesian labor laws.
• Manage employee relations, including dispute resolution, with a focus on Indonesia
• Advise leadership on labor relations strategies tailored to international and Indonesian contexts.
• Monitor global and Indonesian labor trends to proactively update policies.
• Collaborate with legal teams to ensure regulatory compliance across international regions and Indonesia.
• Facilitate training on labor policies, emphasizing Indonesian employment regulations.
• Oversee grievance procedures to maintain a positive work environment in global and Indonesian operations.

What You Will Need

• Bachelor’s degree in HR, labor relations, or related field; advanced degree preferred.
• 8+ years of experience in industrial relations or global HR policy, with specific expertise in Indonesian labor laws.
• Preferable In-depth knowledge of international (Singapore, India, China) and must in depth in Indonesian labor regulations and compliance frameworks.
• Proven experience in conflict resolution, particularly in Indonesia.
• Strong communication and interpersonal skills for cross-regional collaboration (english communication)
• Ability to translate complex global and Indonesian regulations into actionable policies.
• Experience in a global corporate environment with a focus on Indonesian operations.

About the Team

The Global HR Policy and Compliance team designs policies that ensure fair, inclusive workplaces while navigating complex international and Indonesian labor regulations. We address challenges in global compliance and employee relations, with a special emphasis on aligning with Indonesia’s dynamic labor landscape.

About GoTo Group

GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

About Gojek

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.

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