Information Update Analyst
Job Description
- Provide support and advice to subscriber entities on information reporting and quality processes.
- Maintain and monitor the update of different subscriber entities.
- Provide support and advice to subscriber entities on the proper use of the Facilidat and Information Exchange application.
- Ensure subscriber entities update information monthly through Facilidat or Information Exchange.
- Execute quality process requests from subscriber entities.
- Attend meetings with subscriber entities.
- Analyze and verify escalated cases to process investigations of records, clients, and events.
- Guarantee the registration and follow-up of cases on authorized platforms, with the required quality within the terms established in the process.
- Handle escalations made to the team and generate responses according to the protocol defined for each process.
- Manage and achieve assigned area goals.
- Technical education.
- 2 years of experience in customer service, all-scale relationship management, training.
- Proficiency in Database Management, CRM (Salesforce), Excel, Power Point.
- Celebrates diversity and uniqueness.
- Strong focus on DEI (Diversity, Equity, Inclusion).
- Emphasis on work-life balance.
- Opportunities for development.
- Promotes authenticity, engagement, collaboration, and well-being.
- Reward and recognition programs.
- Volunteering opportunities.
- Recognized as a Great Place To Work™ in 24 countries.
- Listed among FORTUNE Best Companies to work.
- Rated highly on Glassdoor Best Places to Work (globally 4.4 stars).
- Equal opportunity and affirmative action employer.
- Support for disabilities or special needs requiring accommodations.
Company Description
Experian is a global data and technology company that drives opportunities for people and businesses worldwide. We help redefine lending practices, discover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics, and software. We also assist millions of people in achieving their financial goals and help them save time and money.
We operate in a variety of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many other industrial segments.
We invest in people and advanced new technologies to unlock the power of data. As a FTSE 100 index company, listed on the London Stock Exchange (EXPN), we have a team of 22,500 people in 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Job Description
The Information Update Analyst is responsible for managing updates through the different tools defined by the company for this purpose, thereby providing support and assistance to the various stakeholders involved (Clients, control entities, and data subjects) in the update process.
Likewise, they are responsible for providing support to entities regarding update files, quality processes, and support for different reporting applications such as Facilidad and Information Exchange (ST).
Deliverables:
1. Provide Support and Advice to subscriber entities on information reporting and quality processes.
2. Maintenance and monitoring of the update of the different subscriber entities.
3. Provide support and advice to subscriber entities on the proper handling of the Facilidat and Information Exchange application.
4. Manage for subscriber entities to update information monthly through the Facilidat or Information Exchange tool.
5. Execute quality process requests from subscriber entities.
6. Conduct and attend meetings with subscriber entities.
7. Analyze and verify escalated cases to process investigations of records, clients, and events.
8. Guarantee the registration and follow-up of cases on authorized platforms, with the required quality within the terms established in the process.
9. Handle escalations made to the team and generate responses according to the protocol defined for each process.
10. Manage and achieve assigned area goals.
Qualifications
Qualifications
- Education: Technical
- Experience: 2 years of experience in customer service, all-scale relationship management, training
- Database Management, CRM (Salesforce) • Excel • Power Point
Additional Information
Our uniqueness is that we celebrate what makes us different. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what really matters: DEI, work-life balance, development, authenticity, engagement, collaboration, well-being, reward and recognition, volunteering... and the list goes on. Experian's strong people-first approach has been recognized: Great Place To Work™ in 24 countries, FORTUNE Best Companies to work, and Glassdoor Best Places to Work (globally 4.4 stars), to name a few. Take a look at Experian Life on social media or our careers site to understand why.
Experian is proud to be an equal opportunity and affirmative action employer. Innovation is a fundamental part of Experian's DNA and practices, and the diversity of our workforce drives our success. Everyone can succeed at Experian and bring their whole selves regardless of gender, ethnicity, religion, color, sexuality, physical ability, or age. If you have any disability or special needs that require accommodations, please let us know as soon as possible.
Experian Careers - Creating a better tomorrow together
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