Intern in Order Management with German

This internship in Order Management at Motorola Solutions in Krakow, Poland, involves coordinating end-to-end order processing for German and Austrian customers. The intern will handle order entry, changes, hold management, and provide high-level customer service, working closely with internal stakeholders. The role requires fluent German and English, a team-player attitude, and the ability to work under pressure, contributing to a dynamic supply chain team.

Must Have

• Coordinate end-to-end order processing for German and Austria region customers.
• Execute order entry, change order process, and hold management.
• Cooperate with internal stakeholders (finance, delivery, product groups, project managers, sales).
• Provide high customer service, including handling inbound calls and complaints.
• Verify order-related document accuracy and understand fulfillment requirements.
• Work under time pressure and tight deadlines.
• Possess fluent German (min. B2) and English (B1/B2).
• Demonstrate a team player attitude, continuous learning mindset, adaptability, and attention to detail.

Perks & Benefits

• Hybrid mode
• Comfortable working conditions (high class offices, parking space)
• Competitive salary package
• Strong team-oriented culture
• Contract of employment
• Private medical & dental coverage
• Life insurance
• Multisport or MyBenefit vouchers
• 1000 PLN for spectacles
• Employee Pension Plan (PPE)
• Trainings and broad development opportunities
• Volleyball field and grill place next to the office
• Lots of sport activities such as Moto football league, Wakeboarding, Snowboarding, e-gaming league etc.
• Access to wellness facilities and integration events
• Motorola Solutions is supporting CSR activities and encourages employees to participat

Department Overview

The Supply Chain Center in Krakow is part of Motorola Solutions' (MSI) global network. The department is represented by a dynamic team of almost 300 people. We constantly grow and put a strong focus on development - both organizational and individual.

Within the department structure we dynamically develop world-class Demand & Supply Planning, Order Management, Order Scheduling, Delivery, Logistics, Repair Operations, Customer Master Data Management and Business Operations, which makes us the Center of Excellence for MSI globally. Supply Chain is responsible for maximizing the efficiency and productivity of the operations, and plays a crucial role in supporting the sales process through proper forecasting, order management, securing material availability, shipping, and delivery to our customers.

Our purpose is to deliver exceptional value and customer experience through agility, speed, and collaboration. We are designed to bring value, lead technology innovation, and provide Motorola Solutions a competitive advantage on revenue, cost, cash, delivery & customer excellence. Our customers rely on us for the expertise, services and solutions we provide, trusting our years of invention and innovation experience. By partnering with customers and observing how our products can help in their specific industries, we are able to enhance our customers’ experience every day.

We influenced the history. Now we shape the future.

Job Description

Embrace an exciting opportunity to be an integral part of a dynamic team, coordinating end-to-end order processing for our esteemed Customers for German and Austria region.

As a crucial member of the Order Management team, you'll be at the heart of our operations, liaising closely with internal stakeholders, as well as Customers.

This role not only promises growth and development but also a chance to make a significant impact in our organization.

As Order Management Intern, your responsibility will encompass the execution of the order management cycle, ensuring the satisfaction of both internal and external customers through the performance of various key activities.

• Order entry
• Change order process
• Hold management
• Close cooperation with internal stakeholders (finance, delivery management, product groups, project managers, sales etc.)
• Providing high customer service level assistance to our customers (including handling the inbound calls)
• Handling customer complaints
• Verification of orders related documents' accuracy with a thorough understanding of all customer fulfillment requirements
• Adapting to a fast-paced business with a focus on first in, first out cycle time
• Participating in quarterly close activities that result in heavier workloads
• Understanding that working as a team is a must and cooperation with others is essential
• Prioritizing team’s goals and contributing to keep a good working atmosphere in the workplace

Basic Requirements

• English skills at B1/B2 level and fluent German (min. B2)
• Supporting peers in problem solving
• Team player attitude is a must
• Experience with working under time pressure / tight deadlines
• Continuous learning mindset
• Adapting to change
• Attention to detail

In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way.

Also, to reward your hard work you’ll get:

• Hybrid mode
• Comfortable working conditions (high class offices, parking space)
• Competitive salary package
• Strong team-oriented culture
• Contract of employment
• Private medical & dental coverage
• Life insurance
• Multisport or MyBenefit vouchers
• 1000 PLN for spectacles
• Employee Pension Plan (PPE)
• Trainings and broad development opportunities
• Volleyball field and grill place next to the office
• Lots of sport activities such as Moto football league, Wakeboarding, Snowboarding, e-gaming league etc.
• Access to wellness facilities and integration events
• Motorola Solutions is supporting CSR activities and encourages employees to participat