International Reservation Sales Agent (Japanese)

Sabre, a technology company powering the global travel industry, is seeking an International Reservation Sales Agent for its global reservations team. This role involves supporting guests with hotel bookings and inquiries in both English and Japanese, ensuring a seamless, customer-centric experience in a fast-paced contact center. The ideal candidate is detail-oriented, thrives on problem-solving, and is committed to delivering exceptional support to travelers worldwide.

Must Have

• Manage inbound calls and assist customers with hotel reservations, changes and cancellations.
• Deliver accurate information on hotel offerings, policies and local attractions.
• Resolve customer issues and special requests with care, escalating complex cases as needed.
• Maintain accurate and updated records in CRM and contact center systems.
• Support operational goals through quality, efficiency and service excellence.
• Minimum 1 year of experience in hospitality, contact centers or customer service roles.
• Fluent in both English and Japanese due to clientele profile, with strong verbal and written communication skills.
• Proven ability to handle high-volume call environments with professionalism.
• Strong customer focus with a positive, solution-oriented approach.

Good to Have

• High school diploma or equivalent; hospitality or service certifications are a plus.

Perks & Benefits

• Competitive pay and performance-based bonuses
• Flexible work options
• Comprehensive healthcare coverage
• Generous PTO and holidays
• Strong retirement planning support
• Family-friendly benefits
• Professional development opportunities

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions. Simply put, we connect people with moments that matter. We are seeking an International Reservation Sales Agent to join our global reservations team, where innovation knows no borders. This team leads with impact—delivering seamless support and personalized service to travelers worldwide. With an inclusive culture that embraces a flexible work environment, we foster a spirit of collaboration fueled by boldness, curiosity and commitment that empowers us all to win together. As an International Reservation Sales Agent, you will support guests with hotel bookings and related inquiries in both English and Japanese. You will ensure a seamless, customer-centric experience through prompt, courteous service in a fast-paced contact center environment. This role is ideal for detail-oriented professionals who thrive on problem-solving and delivering exceptional support.

Responsibilities

• Manage inbound calls and assist customers with hotel reservations, changes and cancellations.
• Deliver accurate information on hotel offerings, policies and local attractions.
• Resolve customer issues and special requests with care, escalating complex cases as needed.
• Maintain accurate and updated records in CRM and contact center systems.
• Support operational goals through quality, efficiency and service excellence.

Preferred qualifications and education

• Minimum 1 year of experience in hospitality, contact centers or customer service roles.
• Fluent in both English and Japanese due to clientele profile, with strong verbal and written communication skills.
• Proven ability to handle high-volume call environments with professionalism.
• Strong customer focus with a positive, solution-oriented approach.
• High school diploma or equivalent; hospitality or service certifications are a plus.

Work conditions

• Scheduled work hours are from 8 a.m. to 5 p.m., across a 5-day work week.
• Includes at least 1 working day on a weekend (Saturday or Sunday).
• 2 rest days are provided each week.
• Hybrid work model with 3 days in-office per week.
• Flexibility in scheduling is essential to meet business needs.

Benefits

Benefits are not one-size fits all which is why we go beyond the traditional medical and financial benefits to offer perks that promote total well-being. We offer a comprehensive package designed to help you shift into your best self:

• Competitive pay and performance-based bonuses
• Flexible work options
• Comprehensive healthcare coverage
• Generous PTO and holidays
• Strong retirement planning support
• Family-friendly benefits
• Professional development opportunities

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses. Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.