IT Business Partner, PH and Digital Domain

Job Description

Job Responsibilities

• Partner with business commercial operation team and central marketing team to translate business strategies into a prioritized annual digital/IT roadmap and budget.

• Own the ITPM and ITBA accountability for business initiatives, from requirements collection through delivery, ensuring the delivery team (back-end commercial, D2C mini-programs, e-commerce integrations, CRM, marketing automation, data analytics, etc.) delivers as one.

• Elicit and document business requirements (user stories, epics, process maps) and translate them into technical specifications for global product teams or local vendors.

• Manage the project portfolio: scope, schedule, budget, risk, vendors and change management; report status and benefits realization to local leadership and global IT governance.

• Ensure solutions comply with quality, compliance, security, privacy and regulatory standards.

• Drive adoption through training, hyper-care and continuous-improvement loops; monitor NPS, conversion and data quality KPIs.

• Provide 2nd-level support for critical PH applications; manage incident escalation with Global Service Desk and product teams.

• Benchmark China digital trends (social commerce, super-apps, AI-enabled personalization) and propose pilots or enhancements to global platforms.

Minimum Required Education

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business or related discipline.

Preferred Experience

• 3–5 years of progressive IT experience in FMCG industries.

• Demonstrated success delivering ≥2 full-cycle digital or commercial projects (e-commerce, CRM, marketing automation, …).

• Experience operating in matrix organizations with global platforms and local market requirements.

Preferred Certification:

• PMI-PMP or PMI-ACP.

• Certified Scrum Master (CSM/PSM) or SAFe Practitioner.

• AWS or Azure Fundamentals.

• ITIL Foundation.

Preferred Skills:

• Business analysis & customer journey mapping.

• Agile/SAFe project and product management.

• Stakeholder & vendor management at senior levels.

• Data analytics (SQL, Power BI/Tableau).

• Fluent in English and Mandarin; strong cross-cultural communication.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

Onsite roles require full-time presence in the company’s facilities.

Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

Indicate if this role is an office/field/onsite role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.