Supervisor, Technical Support (Remote-Based, USA)

As a Technical Support Supervisor at Philips, you will enhance Philips support to be the industry leader in medical device services, driving customer loyalty and repeat business, while leading a team of advanced engineers to provide exceptional solution management to our healthcare partners.

Your role:

• Manage a 15 team of engineers to deliver effective solutions focusing on patient safety, quality, accuracy, and communication.
• Achieve operational targets such as Applied Time/Utilization, Service Level, Remote Resolution, Net Promoter Score, Aged Work Orders, and Employee Engagement.
• Oversee staffing, training, onboarding, and ongoing development of staff.
• Handle workforce management, payroll, expenses, employee time off, and operational KPIs.
• Implement people performance management, salary planning, annual budget planning, and maintain readiness for 24x7 customer escalations through lean principles and continuous improvement

You're the right fit if:

• You’ve acquired 5+ years of experience in working in a technical or clinical role in MedTech
• Your skills include extensive organizational, communication, leadership, customer service skills and have the ability to work in a deadline driven environment.
• You have a Bachelor's / Master's Degree in Health Science, Architecture, Engineering, Business Management or equivalent
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position

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• You’re a great coach and strong capabilities in people development.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a remote based role.

Philips Transparency Details

The pay range for this position in (AZ, AR, ID, IA, KS, KY, LA, ME, MS, MO, NE, NM, OK, SC, SD, TN, UT, or WV) is $84,000 to $133,000

The pay range for this position in (AL, CO, FL, GA, HI, IL, IN, MI, MN, NV, NH, NC, ND, OH, OR, PA, TX, VT, VA, WI, or WY) is $87,750 to $140,000

The pay range for this position in (AK, DE, MD, NY, RI, or WA) is $92,000 to $148,000

The pay range for this position in (CA, CT, DC, MA, or NJ) is $98,000 to $157,000

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here

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At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

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This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.