IT Service Expert
Lilith games
Job Summary
Responsible for the company's IT service support, providing high-quality IT services to users through on-site or remote methods. Continuously optimizes IT service SOPs, standard processes, and knowledge base, and trains team members accordingly to improve IT service quality. Participates in or promotes the construction of the IT service management system. Resolves difficult issues in IT services and performs effective optimization. This role demands a proactive approach to problem-solving and a commitment to maintaining and improving IT service standards.
Job Description
1.负责公司IT服务支持工作，通过现场或远程的方式为用户提供高质量的IT服务； 2.持续优化IT服务的SOP、标准流程和知识库，并对团队成员进行相应培训，提升IT服务质量； 3.参与或推进IT服务管理体系建设； 4.解决IT服务中存在的难点问题，并进行有效优化；
