IT Service Management - Presales Solution Architect

Unisys

6-10 Years | Bangalore, Karnataka, India (Remote) | Full Time | 1 day ago

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Job Summary

This role is for an IT Service Management - Presales Solution Architect within Global Delivery Services (GDS) at Unisys. GDS provides service management and transformation capabilities for Unisys Business Units, delivering scalable solutions to clients globally. The role involves designing and delivering multi-year managed services, mapping client needs to GDS offerings, producing cost inputs and architecture artifacts, and collaborating with various teams. The architect will engage stakeholders, articulate solution value, analyze current states, and drive innovation by translating GDS capabilities into client outcomes.

Must Have

Lead or contribute to the design of multi-year, commercially viable managed services.
Map client needs to standardize GDS offerings and coordinate full solution development.
Produce cost inputs, architecture artefacts, and service design deliverables.
Collaborate with platform delivery, sales, and finance to ensure validation and sign-off.
Deliver presales presentations and articulate solution value clearly and credibly.
Analyse current states, uncover transformation levers, and shape business-aligned roadmaps.
Translate GDS capabilities into client outcomes and business impact.
Identify gaps, risks, and differentiators during solution shaping.
ITIL 4 Foundation certification.
6–10 years’ experience in service management and presales.
Experience engaging C-level stakeholders (current focus internal, evolving outward).
Familiarity with managed services design, costing, and delivery in an MSP environment.
Experience with productised and standardised solution models.
Strong commercial awareness.
Excellent communication skills.

Job Description

What success looks like in this role:

About GDS at Unisys:

Global Delivery Services (GDS) provides the service management and transformation capabilities that wrap around and enable Unisys Business Units to deliver consistent, scalable, and outcome-led solutions to clients across the globe.

Why Join GDS?

You’ll join a growing global team focused on shaping modern, value-driven service delivery. This role offers real-world exposure to managed services, commercial modelling, and productized, standardized solutions, along with structured enablement in solutioning, presales, and value articulation.

We support your development through hands-on deal experience, team collaboration, and opportunities to grow your influence across Unisys and beyond.

Your Impact

Design & Deliver Solutions

Lead or contribute to the design of multi-year, commercially viable managed services
Map client needs to standardize GDS offerings and coordinate full solution development
Produce cost inputs, architecture artefacts, and service design deliverables
Collaborate with platform delivery, sales, and finance to ensure validation and sign-off

Engage & Influence Stakeholders

Experience engaging C-level stakeholders, though current focus is on internal stakeholder alignment — with external influence growing
Deliver presales presentations and articulate solution value clearly and credibly
Analyse current states, uncover transformation levers, and shape business-aligned roadmaps

Demonstrate Value & Drive Innovation

Translate GDS capabilities into client outcomes and business impact
Identify gaps, risks, and differentiators during solution shaping
Share customer insights to inform offering development and improve solution relevance

Learn, Grow & Contribute

Build fluency across GDS services (e.g. ITSM, SIAM, MIM, OCM, T&T, PMO)
Contribute to team development through reviews, artefacts, and process improvements

#LI-SP2

You will be successful in this role if you have:

What We’re Looking For

ITIL 4 Foundation certification (required)
6–10 years’ experience in service management AND presales
Experience engaging C-level stakeholders, with current focus on internal engagements that are evolving outward
Familiarity with managed services design, costing, and delivery in an MSP environment, including the use of productised and standardised solution models
Strong commercial awareness and excellent communication skills

What Success Looks Like

✅ Delivery of validated, high-quality solution inputs

✅ Clear articulation of value in presales conversations

✅ Trusted contributor across internal and customer-facing engagements

✅ Demonstrated growth in technical, commercial, and consultative capability

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.

About Us

Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions – cloud, AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what’s possible for more than 150 years, visit unisys.com and follow us on LinkedIn.

https://www.unisys.com/unisys-legal/recruiting

Notice for U.S. Applicants: Unisys is an Equal Opportunity Employer – Minorities/ Females/ Veterans/ Individuals with Disabilities/ Sexual Orientation/ Gender Identity